Dynamic customer service professional with extensive experience at the Virginia Department of Motor Vehicles. Proven ability to enhance customer satisfaction through effective communication and meticulous document verification. Skilled in managing high call volumes while maintaining compliance with regulations and delivering exceptional service. Strong knowledge in medical record review and bodily injuries gained through 15 years of handling medical and liability claims in the insurance industry.
Several certifications received in medical studies and anatomy including but not limited to: soft tissue and permanent injuries, ENT, head, back, neck, eyes.