DOTTIE HELMANDOLLAR
Summary
Dynamic customer service professional with extensive experience at the Virginia Department of Motor Vehicles. Proven ability to enhance customer satisfaction through effective communication and meticulous document verification. Skilled in managing high call volumes while maintaining compliance with regulations and delivering exceptional service. Strong knowledge in medical record review and bodily injuries gained through 15 years of handling medical and liability claims in the insurance industry.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Call Center Representative
Virginia Department Of Motor Vehicles
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
- Reduced average handle time without compromising on service quality through effective problem-solving strategies.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by efficiently processing motor vehicle registrations and title transactions.
- Assisted customers with completing forms, clarifying requirements, and answering questions regarding motor vehicle processes.
Customer Service Representative
Virginia Department Of Motor Vehicles
01.2024 - 04.2024
- Handled monetary transactions accurately while adhering to strict cash handling procedures to maintain financial accountability.
- Successfully resolved conflicts with dissatisfied customers through active listening and problem-solving skills.
- Contributed to a positive work atmosphere by maintaining open communication channels and a professional demeanor at all times.
- Processed license plate renewals promptly while ensuring correct fees were collected from customers upon submission of their documents.
- Provided exceptional customer service through prompt responses to inquiries via phone, email, or in-person visits.
- Conducted thorough examinations of documents submitted for motor vehicle transactions, verifying authenticity and completeness.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on Virginia driver laws and licensing requirements to complete accurate and efficient reviews.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Enhanced customer satisfaction by efficiently processing motor vehicle registrations and title transactions.
- Ensured accuracy in data entry of vehicle information, reducing errors and streamlining the registration process.
- Assisted customers with completing forms, clarifying requirements, and answering questions regarding motor vehicle processes.
Education
High School Diploma -
St Bernard's Central Catholic High School
Fitchburg, MANo Degree - Travel
Travel School of America
Boston, MANo Degree - Business Administration
Germanna Community College
Locust Dale, VASkills
- Customer service
- Motor vehicle processing
- Document verification
- Compliance with regulations
- Data entry accuracy
- Effective communication
- Time management
- Policy adherence
- Attention to detail
- Medical terminology knowledge
- Legal terminology
Certification
Several certifications received in medical studies and anatomy including but not limited to: soft tissue and permanent injuries, ENT, head, back, neck, eyes.
Timeline
Customer Service Call Center Representative
Virginia Department Of Motor Vehicles
04.2024 - Current
Customer Service Representative
Virginia Department Of Motor Vehicles
01.2024 - 04.2024
High School Diploma -
St Bernard's Central Catholic High School
No Degree - Travel
Travel School of America
No Degree - Business Administration
Germanna Community College
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