Dominique Ragston
Kingsland,GA
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Call Center Representative
Coach - Remote
Jacksonville, FL
11.2020 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
Warehouse Associate
Amazon
Jacksonville, FL
08.2019 - 02.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
Seasonal Call Center Customer Service Representive
Adecco
Brunswick, GA
11.2018 - 05.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Documented and detailed calls and complaints using call center's CRM database.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Insurance Sales Intern
The Associate Consortium, LLC
Jacksonville, FL
06.2018 - 10.2018
- Conducted detailed research on industry trends to identify potential growth opportunities for the agency.
- Facilitated open communication between agents and clients through timely email correspondence, fostering trust in our services.
- Assisted with claims processing tasks to ensure prompt resolution of client issues while adhering to company guidelines and procedures.
- Increased client satisfaction by promptly addressing inquiries and providing accurate policy information.
- Generated new business opportunities through cold calling and networking events, expanding the agency''s reach within the community.
- Participated in regular training sessions to stay informed about the latest insurance products and services, ensuring accurate knowledge when advising clients.
- Analyzed policyholder data to identify cross-selling opportunities that ultimately led to increased revenue for the agency.
Shift Lead
Chick-fil
KIngsland, GA
04.2011 - 06.2018
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Collaborated with management to develop strategies for improving overall store operations.
Education
High school -
Camden County High School
Kingsland, GA06.2013
Skills
Customer Satisfaction
Product and service knowledge
Call Management
Empathy Display
Customer Service
Problem-solving skills
Resolving issues
Customer communications
Verbal and written communication
Inbound phone calls
Cash Handling
Answering questions
Customer Support
Gathering information
Data Entry
Training experience
Payment Processing
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Multitasking
Active Listening
Microsoft Office
Logging call information
Inbound Phone Call Management
Performance Improvement
Timeline
Customer Service Call Center Representative
Coach - Remote
11.2020 - 11.2022
Warehouse Associate
Amazon
08.2019 - 02.2021
Seasonal Call Center Customer Service Representive
Adecco
11.2018 - 05.2019
Insurance Sales Intern
The Associate Consortium, LLC
06.2018 - 10.2018
Shift Lead
Chick-fil
04.2011 - 06.2018
High school -
Camden County High School