Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Open To Work

Jamila Jackson

Customer Service Advocate
McDonough,GA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Virtual Patient Care AdvocateElementary School TeacherLead Case ManagerProfessional Development CoordinatorMental Health Case Manager

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: McDonough, GA, USAtlanta, GACovington, GAStockbridge, GAConyers, GA
Open to relocation: Yes

Salary Range

$20/hr - $63/hr

Important To Me

Career advancementCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing4-day work weekWork-life balancePaid sick leaveFlexible work hours

Summary

Dedicated Virtual Patient Care Advocate with a focus on patient support, conflict resolution, and relationship building. Proven ability to enhance patient experiences and streamline communication among healthcare providers.

Overview

9
9
years of professional experience

Work History

Virtual Patient Care Advocate

Accredo Specialty Pharmacy
McDonough, GA
10.2025 - Current
  • Delivered exceptional patient support by addressing inquiries and resolving issues promptly.
  • Coordinated communication between patients, healthcare providers, and pharmacy staff to ensure seamless service.
  • Educated patients on medication usage, potential side effects, and adherence strategies for optimal health outcomes.
  • Assisted in managing prescription orders and facilitated timely delivery of specialty medications to patients.

Elementary School Teacher

Bibb County Board of Education
Macon, GA
07.2024 - 07.2025
  • Developed engaging lesson plans aligned with curriculum standards.
  • Implemented classroom management strategies to foster a positive learning environment.
  • Built positive relationships with parents to involve families in educational process.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.

Lead Case Manager

Bibb County Department of Family and Children Services
Macon, GA
12.2022 - 06.2024
  • Coordinated case management services for diverse clientele, ensuring compliance with state regulations and policies.
  • Developed individualized service plans in collaboration with families to address unique needs and goals.
  • Established strong partnerships with community organizations to expand resources available for clients in need.
  • Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.

Professional Development Coordinator

Warner Robins Housing Authority
Warner Robins, GA
11.2021 - 11.2022
  • Implemented career development programs tailored to the needs of residents, facilitating access to job training, and educational resources to enhance workforce readiness.
  • Aligned professional development opportunities with organizational goals, promoting overall company growth and success.
  • Collaborated with local businesses to establish partnerships that created job placement opportunities, fostering community engagement and economic growth.
  • Coordinated workshops and seminars, fostering professional growth among team members and communities.

Mental Health Case Manager

River Edge Behavioral Health
Macon, GA
01.2017 - 09.2020
  • Coordinated comprehensive care plans for clients to address mental health needs.
  • Facilitated regular assessments and progress evaluations to ensure effective treatment strategies.
  • Collaborated with multidisciplinary teams to enhance client support and resource allocation.
  • Implemented crisis intervention techniques to de-escalate situations and provide immediate assistance.

Education

Master of Science - Mental Health Counseling

Fort Valley State University
Fort Valley, GA
11-2020

Bachelor of Science - Psychology

Columbia Southern University
Orange Beach, AL
11-2016

Skills

  • Multitasking
  • Patient care
  • First aid and safety
  • Organizational skills
  • Relationship building
  • Behavioral management
  • Goal setting
  • Strategic planning
  • Customer service
  • Team leadership
  • Intake assessment
  • Conflict resolution
  • Process improvement
  • Phone and email etiquette
  • Case management experience

Timeline

Virtual Patient Care Advocate

Accredo Specialty Pharmacy
10.2025 - Current

Elementary School Teacher

Bibb County Board of Education
07.2024 - 07.2025

Lead Case Manager

Bibb County Department of Family and Children Services
12.2022 - 06.2024

Professional Development Coordinator

Warner Robins Housing Authority
11.2021 - 11.2022

Mental Health Case Manager

River Edge Behavioral Health
01.2017 - 09.2020

Master of Science - Mental Health Counseling

Fort Valley State University

Bachelor of Science - Psychology

Columbia Southern University

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