Ashanti Draughan
Detroit,MI
Summary
At United Wholesale Mortgage, I excelled as a Mortgage Closer, enhancing customer satisfaction through efficient issue resolution and accurate closings. My expertise in appraisal analysis and exceptional communication abilities led to consistently exceeding performance targets, showcasing my ability to manage a large caseload with professionalism and precision.
Overview
2
2
years of professional experience
Work History
Mortgage Closer
United Wholesale Mortgage
11.2020 - 04.2023
- Resolved issues efficiently during the pre-closing stage, minimizing delays and keeping transactions on schedule.
- Enhanced customer satisfaction with timely and accurate mortgage closings, maintaining a professional demeanor throughout the process.
- Maintained a high level of accuracy and professionalism while managing a large caseload of loans, consistently meeting or exceeding performance targets.
- Coordinated scheduling of closings between buyers, sellers, attorneys, and lenders for a smooth transaction experience.
Education
Bachelor of Science - Computer Science And Programming
Colorado Technical University
Colorado Springs, CO05.2022
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05.2020
Skills
- Appraisal analysis
- Communication abilities
- Document Preparation
- Conflict resolution techniques
Timeline
Mortgage Closer
United Wholesale Mortgage
11.2020 - 04.2023
Bachelor of Science - Computer Science And Programming
Colorado Technical University
Associate of Science - Business Administration And Management
Colorado Technical University
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