Ashanti Frazier

* Direct daily program operations and supervise WOTC staff to support efficient service delivery, regulatory compliance, and achievement of program objectives.

* Coordinate with the U.S. Department of Labor and state workforce agencies to ensure program administration aligns with federal guidance, including applicable Training and Employment Guidance Letters (TEGLs).

* Develop and prepare proposals requesting backlog reduction and modernization funding for the Michigan WOTC Program and present proposals to the Department of Labor for consideration and approval.

* Led backlog reduction efforts that decreased approximately 26,000 outstanding work items to fewer than 5,000 within six months.

* Prepare and analyze weekly, monthly, and quarterly operational reports to monitor productivity, performance, and program progress.

* Administer biweekly payroll and collaborate with Labor Relations to address employee performance, workplace concerns, and personnel matters.

* Conduct formal and informal employee counseling in accordance with established policies, procedures, and applicable collective bargaining agreements.

* Collaborate with attorneys and employers to communicate program requirements, clarify eligibility guidelines, and promote compliance with WOTC target-group procedures. Knowledgeable with writing grants. Received a 75k grant for the program to help Michiganders secure employment.

* Investigated complaints alleging discrimination in employment, education, housing, and public accommodations.

* Conducted interviews with complainants, attorneys, and other involved parties to gather information and support case assessment and mediation.

* Collaborated with multiple state agencies to investigate allegations of discriminatory practices and evaluate relevant evidence.

* Provided technical assistance, training, and outreach to public and private organizations regarding civil rights laws, applicable legislation, and nondiscrimination practices.

* Offered guidance and subject-matter support to help organizations address potential discriminatory conduct and resolve existing civil rights concerns.

* Supervised teams of approximately 45–100 employees while maintaining production standards, workplace safety, and operational efficiency.

* Allocated personnel and resources according to production requirements, employee qualifications, and operational priorities.

* Investigated personnel issues, analyzed relevant information, identified solutions, and recommended appropriate corrective action.

* Monitored production workflows, process variables, equipment performance, and resource utilization to maintain productivity.

* Coordinated equipment repairs with Maintenance to minimize downtime and improve production efficiency.

* Maintained effective working relationships with union representatives and ensured compliance with applicable collective bargaining agreements.

* Compiled and analyzed production reports and performance data to monitor results and identify operational improvement opportunities.

* Partnered with Labor Relations to review disciplinary matters, standards-of-conduct violations, attendance concerns, and grievance proceedings.

* Managed investigative operations and supervised teams of approximately 20–40 employees, promoting accountability, productivity, and compliance with departmental requirements.

* Participated in recruitment and selection activities, conducted interviews, supported equal employment opportunity initiatives, and promoted diversity, equity, and inclusion.

* Managed employee performance and attendance matters, including FMLA and intermittent FMLA procedures, in accordance with applicable policies and procedures.

* Conducted formal and informal employee counseling consistent with departmental guidelines and collective bargaining agreements.

* Coordinated staff training, project management activities, payroll processing, and weekly team meetings to support operational effectiveness.

* Developed and delivered identity theft prevention and awareness presentations to employers.

* Investigated complaints involving alleged violations of laws, licensing standards, administrative rules, and other regulatory requirements.

* Attended and provided testimony in court proceedings involving violations of the Michigan Employment Security Commission (MESC) Act.

* Maintained investigative records, prepared detailed reports, and drafted correspondence related to case findings and enforcement activities.

* Collaborated with law enforcement agencies, prosecutors, and Assistant Attorneys General by providing investigative expertise and evaluating cases for potential prosecution.

* Drafted and revised rules, policy statements, and procedures to strengthen the operations of the Fraud Investigations Unit.

* Conducted complex investigations into suspected fraudulent activities involving programs and services governed by state and federal laws and regulations.

* Investigated alleged violations of statutes, licensing standards, administrative rules, and other regulatory requirements.

* Analyzed information from computer systems, financial records, business documents, and other sources to identify discrepancies and establish investigative findings.

* Conducted field investigations, background investigations, and other authorized investigative activities to obtain and preserve evidence.

* Interviewed witnesses, gathered supporting documentation, and prepared comprehensive investigative reports detailing findings and potential violations.

* Collaborated with the Wayne County Prosecutor’s Office on criminal cases and participated in court proceedings as required.

* Investigated identity theft by analyzing internet protocol (IP) addresses, banking records, background information, and other relevant evidence.

* Managed a high-volume caseload while meeting deadlines and maintaining investigative accuracy and documentation standards.

* Assisted the Governor’s Line and Customer Response Team in resolving urgent constituent concerns requiring timely investigation and intervention.

* Supported special projects and departmental initiatives based on agency priorities and operational needs.

* valuated complex employer liability matters and resolved claims requiring detailed analysis, sound judgment, and service-oriented case management.

* Assisted employers with appeals by processing required forms, compiling supporting documentation, and submitting requests to the appropriate referee or Board of Review.

* Processed quarterly tax reports, determinations, redeterminations, successor and predecessor accounts, and reconsiderations of employer liability under the Michigan Employment Security Act.

* Collaborated with the Reimbursing Unit to verify that employers submitted the required documentation before receiving State of Michigan reimbursing accounts.

* Reviewed nonprofit 501(c)(3) documentation, financial securities, reports, registrations, and other supporting records to determine compliance with program requirements.

* Examined legal and business documents, including articles of incorporation, bylaws, affidavits, contracts, federal rulings, and court orders, to determine employer legal-entity status.

* Worked with Reimbursing and Tax Maintenance Units to process employer registrations and tax reports while ensuring data accuracy, integrity, and completeness.

* Maintained institutional safety, security, and order by enforcing departmental policies, procedures, and facility rules.

* Supervised incarcerated individuals during work assignments and daily activities to ensure compliance with established security protocols.

* Monitored inmate conduct and maintained accountability to prevent disturbances, assaults, escapes, and other security incidents.

* Prepared written reports and delivered verbal briefings documenting inmate behavior, work performance, policy violations, and unusual occurrences.

* Trained new staff members on applicable policies, procedures, security practices, and operational expectations.

* Verified authorization for entry into restricted areas and denied access to unauthorized individuals.

* Identified suspicious behavior and potential security threats through observation, investigation, and timely reporting.