Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashanti Hall

Stockbridge,GA

Summary

Results-driven customer service professional with extensive experience in complaint resolution and active listening. Proven ability to manage high call volumes while maintaining professionalism and composure, ensuring swift and satisfactory outcomes for clients.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Puretalk
Covington
09.2020 - 01.2026
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Trained new team members on company policies and customer service protocols.
  • Implemented process improvements that reduced response times for customer issues.
  • Managed escalated customer complaints, ensuring swift resolutions and follow-up actions.
  • Resolved customer inquiries efficiently through active listening and problem-solving techniques.
  • Provided exceptional support by navigating multiple systems to access account information and resolve issues.
  • Analyzed call data to identify trends, informing strategic decisions for service improvements and resource allocation.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Dispatcher

Thomas Towing
Newton
05.2017 - 09.2020
  • Coordinated towing requests, optimizing response times through effective communication with drivers and clients.
  • Monitored vehicle locations using GPS tracking software, ensuring efficient dispatching of resources.
  • Managed multiple incoming calls, prioritizing urgent cases to enhance service delivery and customer satisfaction.
  • Developed and maintained accurate logs of all dispatched services, improving accountability and operational transparency.
  • Managed communication between drivers and clients to streamline service delivery and enhance customer satisfaction.
  • Utilized GPS tracking systems to monitor vehicle locations and optimize routing efficiency.

Education

Nursing

Penn Foster Career School
Scranton, PA
05-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Complaint handling
  • Microsoft Excel
  • Professional telephone demeanor
  • Appointment scheduling

Timeline

Customer Service Representative

Puretalk
09.2020 - 01.2026

Dispatcher

Thomas Towing
05.2017 - 09.2020

Nursing

Penn Foster Career School