Ashanti Haynes
Plano,TX
Summary
Hard Working, Intelligent college student with distinguished knowledge of customer service, healthcare training, and lots of other skills. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Credit Representative
Farmer's Home Furniture
02.2024 - 07.2024
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Negotiated favorable terms with customers experiencing financial difficulties to ensure continued business relationships while minimizing losses.
- Collaborated with the collections team to recover outstanding balances, resulting in lower bad debt write offs.
Customer Service Associate
Walmart
01.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Library Assistant
Hunt's Memorial Library
11.2021 - 04.2022
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
Cashier
Burger King
09.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Biology
Fort Valley State University
Fort Valley, GACertificate - Medical Billing Clerk
Southern Regional Technical College
Thomasville, GA07.2024
Certificate in CNA -
Albany Technical College
Albany, GA05.2021
Diploma -
Mitchell County High School
Camilla, GA05.2021
Skills
- English
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
- Relationship Building
- Decision-making capabilities
- Financial Acumen
- Teamwork and Collaboration
- Oral and written communications
- Computer Skills
- Data Entry
- Vital signs monitoring
- Feeding Assistance
- Basic Life Support
- Adaptable to change
- Medical terminology knowledge
- Healthcare ethics
- Patient care excellence
- Patient Safety
- Transfer Techniques
- Empathy and Compassionate Care
- HIPAA Compliance
- CPR Certification
- Patient relationship building
- Mobility Assistance
- Clinical Documentation
- Electronic Recordkeeping
- Output Monitoring and Reporting
Certification
Certificate in CNA, Albany Technical College
Communication Skills
- Customer service
- Computer skills
- Assisting
- Caring for kids & elders
- Clerical
- CNA
- Empathy
- Time management
Associations
- 4th of July parade
- Campus work
References
- Pinkie Jackson- Supervisor
- Jennifer Good- Teacher
Timeline
Credit Representative
Farmer's Home Furniture
02.2024 - 07.2024
Customer Service Associate
Walmart
01.2023 - 11.2023
Library Assistant
Hunt's Memorial Library
11.2021 - 04.2022
Cashier
Burger King
09.2020 - 05.2021
No Degree - Biology
Fort Valley State University
Certificate - Medical Billing Clerk
Southern Regional Technical College
Certificate in CNA -
Albany Technical College
Diploma -
Mitchell County High School
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