Gualicia Salazar
La Mesa,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Credit Representative
WAXIE Sanitary Supply
San Diego, CA
04.2020 - Current
- Analyzed customer financial statements, credit reports, and other related documents to assess risk levels.
- Monitored customer accounts for any changes in payment status or account balances.
- Assisted customers with inquiries regarding their accounts, payments, and billing issues.
- Reconciled computer reports with manually maintained ledgers.
Collections Representative
HD Supply Facilities Maintenance
Santee, CA
05.2009 - 11.2019
- Answered customer questions regarding account discrepancies or problems.
- Generated regular reports on collection activity and performance metrics.
- Processed payments over phone and set up recurring drafts.
- Implemented automated systems for tracking debts and sending out reminders.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Sales Representative
Sprint
Chula Vista , CA
07.2001 - 05.2009
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Identified opportunities for cross-selling additional products and services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Education
Some College (No Degree) -
Southwestern College
Chula Vista, CASkills
- Customer Service Excellence
- Report Generation
- Telephone Etiquette
- Issue Resolution
- Team Member Motivation
- Staff Training and Motivation
- Account Servicing
- Inside and Outside Sales
- Call Center Operations
- Fluent in English and Spanish
Timeline
Credit Representative
WAXIE Sanitary Supply
04.2020 - Current
Collections Representative
HD Supply Facilities Maintenance
05.2009 - 11.2019
Sales Representative
Sprint
07.2001 - 05.2009
Some College (No Degree) -
Southwestern College
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