Ashanti Leach
Baltimore,MD
Summary
Healthcare professional with extensive experience in direct patient care and operational support. Demonstrates expertise in vital signs monitoring, EMR documentation, and team collaboration to foster a safe and efficient healthcare environment while prioritizing patient safety and comfort.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Patient Care Technician I
University of Maryland St. Joseph Medical Center
Towson, USA
10.2023 - Current
- Assisted nurses and medical staff with daily patient care, ensuring accurate vitals, hygiene, mobility support, and intake/output documentation for improved patient outcomes.
- Monitor patients and promptly report changes to nursing staff.
- Support interdisciplinary teams in delivering safe and compassionate care.
- Maintain accurate EMR documentation and promote a positive patient experience.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Assisted with patient admissions, discharges and transfers.
- Conducted safety rounds regularly to ensure a safe environment for patients.
- Coordinated scheduling across multiple departments, enhancing operational flow and minimizing disruptions.
- Communicated with team members to confirm availability and effectively resolve scheduling conflicts, promoting team collaboration.
Rural Carrier Assistant
United States Postal Service
Middle River, USA
04.2023 - 08.2023
- Provided exceptional customer service and ensured route accuracy
while meeting strict deadlines. - Delivered mail and packages to rural addresses efficiently.
- Delivered mail and parcels efficiently along assigned rural routes.
- Sorted and organized mail daily by delivery routes to streamline delivery process.
- Operated postal vehicles while adhering to safety regulations.
- Assisted customers with inquiries about services and delivery options.
- Collaborated with team members to address delivery challenges promptly.
- Conducted regular vehicle inspections to ensure operational readiness.
- Verified accuracy of outgoing mail pieces before loading onto truck for timely delivery.
Medical Assistant
First Call Urgent Care
Baltimore, USA
01.2022 - 05.2023
- Collected patient histories, performed EKGs, assisted with diagnostic testing to support accurate diagnoses.
- Administered injections, vaccinations, and point-of-care testing.
- Assisted healthcare providers with patient examinations and procedures.
- Recorded patient medical histories and vital signs accurately.
- Managed patient flow and supported providers during procedures to enhance patient care.
- Coordinated patient scheduling and appointment logistics to optimize clinic operations.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Office Specialist / Medical Assistant
Mercy Hospital
Baltimore, USA
11.2020 - 06.2022
- Coordinated front-office operations including scheduling, check-ins, and insurance verification.
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Assisted healthcare providers with patient intake and documentation procedures.
- Supported clinical staff with vitals, specimen collection, and patient education.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Maintained HIPAA compliance and accurate patient records.
- Performed data entry of patient information into electronic health records system.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Responded promptly to requests from medical staff members for assistance or information related to patient care.
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Processed payments from patients and maintained accurate financial records.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Addressed customer service concerns promptly to ensure patient satisfaction. in a timely manner while maintaining professionalism.
Certified Nursing Assistant
Mercy Hospital
Baltimore, USA
11.2019 - 11.2020
- Provided hands-on patient care including ADLs, mobility assistance, and vital signs.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted in mobilizing patients to enhance mobility and prevent complications.
- Repositioned residents using proper body mechanics to prevent pressure ulcers and promote comfort.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with nursing staff on restorative care and patient safety initiatives to enhance overall patient well-being.
- Fostered supportive and compassionate care environment by actively listening to patient needs and providing emotional support.
- Answered call lights promptly and responded to patient needs accordingly.
Patient Care Assistant
Big O Assisted Living
Baltimore, USA
12.2017 - 09.2019
- Delivered daily living support for residents including bathing, dressing, and meals.
- Monitored and documented resident condition changes to inform care adjustments.
- Collaborated with team members to ensure a clean, safe, and nurturing environment for residents.
- Provided companionship and emotional support to promote resident well-being.
- Maintained a clean and safe environment for residents and visitors.
- Assisted with meal preparation and ensured dietary requirements were met.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Education
High School Diploma -
Baltimore Polytechnic Institute
Baltimore, MD06-2014
Skills
- Patient Care & Safety
- Vital Signs Monitoring
- EMR documentation
- Specimen testing
- Infection Control Procedures
- Patient flow management
- Patient intake coordination
- Patient appointment management
- Time management
- Cross-departmental coordination
- Operational efficiency
- Team collaboration
- Care team collaboration
- Team support
- Communication & Team Collaboration
- Peer mentoring
Certification
- Certified Nursing Assistant (CNA), Maryland Board of Nursing
- Basic Life Support (BLS), American Heart Association
Timeline
Patient Care Technician I
University of Maryland St. Joseph Medical Center
10.2023 - Current
Rural Carrier Assistant
United States Postal Service
04.2023 - 08.2023
Medical Assistant
First Call Urgent Care
01.2022 - 05.2023
Medical Office Specialist / Medical Assistant
Mercy Hospital
11.2020 - 06.2022
Certified Nursing Assistant
Mercy Hospital
11.2019 - 11.2020
Patient Care Assistant
Big O Assisted Living
12.2017 - 09.2019
High School Diploma -
Baltimore Polytechnic Institute