ASHANTI OLANG
Santa Clara,CA
Summary
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments. Experienced in supervising residential healthcare by applying strong clinical skills and judgment, excellent leadership abilities, and planning skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
RESIDENT CARE MANAGER
AGNESSS MWANZIA
Marysville, WA
01.2024 - 12.2024
- Maintained awareness of government regulations, health insurance changes and financing options.
- Evaluated the quality of services provided by nursing personnel to ensure optimal patient outcomes.
- Trained new hires on departmental policies and procedures related to resident care.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Educated patients and families about procedures and care options.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Ensured compliance with health and safety standards, as well as state and federal regulations.
- Implemented strategies to improve client engagement and adherence to care plans.
- Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Led care coordination efforts, ensuring effective communication among all parties involved in a client's care.
- Recruited, hired and trained new medical and facility staff.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
- Reviewed staffing schedules to ensure adequate coverage of shifts.
- Assisted with meal planning to meet nutritional plans.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Prepared and submitted reports on client outcomes and service utilization to management and funding sources.
- Assisted with setting patient goals, recommended interventions, and connected patients with available program resources.
- Assisted in resolving conflicts between staff members or between staff members and residents and families.
Housekeeping Room Attendant
Gilbert Public Schools
RENTON, WA
10.2023 - 12.2024
- Sorted and counted linens and organized in storage areas.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Swept and damp-mopped private stairways and hallways.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Replenished room amenities according to established guidelines.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Reported damage or theft of hotel property to management.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Ensured compliance with health regulations regarding sanitation procedures.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Responded promptly to requests from guests and other departments.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Replaced dirty linens with clean items according to established standards of quality control.
- Responded promptly to guest requests for additional supplies or services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Interacted pleasantly with clients and guests when performing daily duties.
- Communicated with maintenance team on damages to repair.
- Kept up-to-date records of items cleaned in each room.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Followed safety procedures when using chemical cleaners and power equipment.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Communicated effectively with team members about daily assignments and task progress.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Organized storage areas for efficient access to materials and supplies.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Provided guests with information on hotel services and room features.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Waxed and polished wood furnishings to restore faded appearance.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Inspected all assigned rooms upon completion of cleaning duties.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Organized supplies for use based on expected customer needs.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Warehouse Associate
MITCHELL COTTS KENYA
NAIROBI
01.2023 - 07.2024
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Packed goods for shipment in accordance with customer instructions.
- Secured items in truck by strapping over protective padding.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Labeled containers correctly for product identification purposes.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Handled hazardous materials safely following prescribed regulations.
- Used scanners to track parcel information, condition or receipt.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Staged and sorted multiple types of products for loading.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used digital database to keep records of units and stock moved.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Assisted in loading finished goods onto delivery vehicles as required.
- Monitored stock levels and reordered supplies when necessary.
- Packed boxes and stock using organizational guidelines.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Received deliveries, scanned packages, and updated orders in internal database.
- Assisted in packaging and labeling of products for shipment.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Communicated effectively with team members on matters related to work assignments.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Operated forklifts to fill or empty overhead spaces.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Maintained accurate records of all incoming and outgoing shipments.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Collaborated with team members to complete tasks efficiently and accurately.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Used pallet jacks to move items to and from warehouse locations.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Performed cycle counts to ensure accuracy of inventory levels.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed routine maintenance and repair.
- Worked with cross-functional teams to achieve goals.
- Managed household errands and other essential duties.
- Operated a variety of machinery and tools safely and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
GED -
PETTANS COLLEGE KENYA
Bena, MN01-2033
Some College (No Degree) - HOME CARE AND CERTIFIED NURSING ASSISTANT
CRYSTALPOINT
WASHINTON10-2024
Logistics And Materials Management
PETTANS SOUTH B
NAIROBI01-2023
Skills
- Admissions intake expertise
- Care planning
- Staff leadership
- Clinical leadership
- Staff management
- Patient care oversight
- Incapacitation care
- Technology proficiency
- Workflow coordination
- Healthcare
- Resource utilization
- Long-term care coordination
- Service coordination
- Volunteer management
- Nursing intervention adjustment
- Program management
- Patient & family support
- Care oversight
- Referral management
Languages
English
Professional
References
References available upon request.
Timeline
RESIDENT CARE MANAGER
AGNESSS MWANZIA
01.2024 - 12.2024
Housekeeping Room Attendant
Gilbert Public Schools
10.2023 - 12.2024
Warehouse Associate
MITCHELL COTTS KENYA
01.2023 - 07.2024
GED -
PETTANS COLLEGE KENYA
Some College (No Degree) - HOME CARE AND CERTIFIED NURSING ASSISTANT
CRYSTALPOINT
Logistics And Materials Management
PETTANS SOUTH B