Ashanti Prejean
Jacksonville
Summary
Customer-Focused Professional experienced in retail, leadership, customer service, and office administration. Delivered effective conflict resolution and employee training through strong communication and organizational skills. Focused on providing exceptional support in remote Customer Service Representative roles while pursuing a degree in Office Administration.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
Jacksonville, FL
05.2026 - Current
- Delivered exceptional customer service by assisting customers with purchases, addressing questions, and providing product information to enhance customer satisfaction.
- Resolved customer concerns professionally, contributing to a positive shopping experience and fostering customer loyalty.
- Promote company customer service standards and support team members in delivering excellent service.
- Promoted company customer service standards and supported team members to ensure consistent delivery of excellent service.
- Maintain a clean, organized, and welcoming store environment.
Loader/Unloader
UPS
Jacksonville, FL
07.2025 - 01.2026
- Loaded and unloaded packages to ensure safe and efficient operations in fast-paced warehouse environment.
- Met strict productivity and shipping deadlines while maintaining accuracy.
- Organized freight to optimize trailer space and reduce risk of package damage.
- Collaborated with team members to facilitate timely operations and enhance workflow.
Customer Service Lead
Burlington
Jacksonville, FL
05.2024 - 05.2025
- Led front-end operations, delivering exceptional customer service and enhancing customer satisfaction.
- Resolved customer concerns professionally and efficiently.
- Interviewed, trained, supervised, and scheduled employees.
- Conducted interviews, trained, and scheduled employees, ensuring team readiness and performance.
- Addressed and resolved customer concerns promptly, maintaining a positive shopping experience.
- Supported management in maintaining store performance and customer satisfaction.
Sales Associate
Burlington
Houston, TX
07.2022 - 08.2023
- Guided customers in making informed purchase decisions and selecting products.
- Executed accurate and efficient sales transactions to enhance customer satisfaction.
- Worked collaboratively with team members to exceed customer service expectations.
- Collaborated with team members to deliver exceptional customer service experiences.
Education
Associate of Arts - Office Administration (Online)
Florida State College At Jacksonville
05-2027
Biological Sciences
Louisiana State University
05-2024
High School Diploma - Dual Enrollment – Lone Star College
Guy M. Sconzo Early College High School
Humble, TX05-2023
Skills
- Customer Service Excellence
- Complaint resolution
- Remote Customer Support
- Customer Engagement
- Cash Handling & Daily Audits
- Office Administration
- Order Processing
- Transaction Processing
- Time Management
- Conflict Resolution
- Employee training
- Team Collaboration
- Teamwork
- Complaint resolution
Timeline
Customer Service Associate
Walgreens
05.2026 - Current
Loader/Unloader
UPS
07.2025 - 01.2026
Customer Service Lead
Burlington
05.2024 - 05.2025
Sales Associate
Burlington
07.2022 - 08.2023
Biological Sciences
Louisiana State University
High School Diploma - Dual Enrollment – Lone Star College
Guy M. Sconzo Early College High School
Associate of Arts - Office Administration (Online)
Florida State College At Jacksonville