Ashanti Reynolds
Pembroke Pines,FL
Summary
Experienced Customer Service Representative with a strong background in customer support and communication seeking a remote role. With 4 years of experience, honed skills in handling inbound calls, resolving issues, and maintaining high levels of customer satisfaction. Proven ability to work productively and adapt communication tactics to consistently deliver exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member’s Experience Agent
Nations Benefits
2024.09 - Current
- Informed clients of policies and procedures.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Healthcare Customer Service Rep
TTEC
2023.02 - 2024.07
- Provide comprehensive customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction through effective communication
- Perform thorough research to deliver accurate information and solutions to customer queries, contributing to service excellence
- Engage with customers to collect relevant data and address discrepancies, fostering positive and professional relationships
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Pharmacy Technician
Walgreens
2023.01 - 2023.12
- Managed patient communications by efficiently addressing inquiries and processing prescription refills
- Monitored and updated medication statuses to ensure timely dispensing and patient satisfaction
Customer Service Representative
Chewy
2021.12 - 2022.12
- Responded to customer inquiries via phone and email, ensuring questions were addressed and orders processed efficiently
- Assisted in the development of new communication strategies to enhance customer engagement
- Conducted follow-up interactions to confirm ongoing customer satisfaction with purchased products and services
Education
Nursing
Broward College
Fort Lauderdale, FLHigh School Diploma - Graduated with Honors Level
Charles W Flanagan
2021
Skills
- Inbound/Outbound Call Experience
- Friendly and Effective Service and Support
- Critical Thinking
- Problem-Solving
- Conflict Resolution
- Typing and Data Entry
- Multi-Tasking
- Computer Proficiency
- Internet Research
- Navigation Systems
- Telemarketing
- Telecommunication
- Remote Work Experience
Certification
- Adobe Certified
- Microsoft Word, PowerPoint, and Excel Certified
Languages
English
Full Professional
Timeline
Member’s Experience Agent
Nations Benefits
2024.09 - Current
Healthcare Customer Service Rep
TTEC
2023.02 - 2024.07
Pharmacy Technician
Walgreens
2023.01 - 2023.12
Customer Service Representative
Chewy
2021.12 - 2022.12
Nursing
Broward College
High School Diploma - Graduated with Honors Level
Charles W Flanagan