Maya Walton
Little Elm,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Procollect Inc
Dallas, TX
09.2024 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
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Express Capital Services
Dallas, TX
10.2023 - 08.2024
- Conducted thorough investigations to achieve successful case closures and client satisfaction.
- Enhanced case resolution rates by implementing efficient investigative strategies and techniques.
- Located hard-to-find individuals by utilizing various databases and online resources.
- Conducted in-depth analysis of debtor profiles to identify patterns and potential leads for successful location efforts.
- Worked closely with repossession agents to coordinate activities.
- Increased client satisfaction through regular updates on investigation progress and prompt responses to inquiries.
CUSTOMER EXPERIENCE CONSULTANT (SALES)
CARMAX
11.2021 - 10.2022
- Handled Inbound and Outbound calls.
- Assisted Customers on their car buying journey by asking probing questions to get their desired vehicle preference and features.
- Responded to Online vehicle inquiries and answered any questions the customer may have.
- Accessed online inventory and worked with in-store associates to ensure that customer was getting the well serviced vehicle that they wanted.
FRONT END COLLECTOR
CREDIT ACCEPTANCE
10.2020 - 01.2021
- Handled Heavy Inbound/Outbound calls.
- Encouraged Customers to pay on commitments and bring their delinquent Auto Loan Accounts current.
- Ensured that information used was to collect was accurately maintained.
- Supported additional customer service requests.
INBOUND ACCOUNT REPRESENTATIVE
ARS NATIONAL SERVICES
12.2019 - 08.2020
- Initiated or Handled Inbound calls with clients.
- Responsible for negotiating and assisting clients with resolving financial situations, while providing professional customer service.
- Educated the client on account terms and alternative payment programs/methods.
- Negotiated and offered solutions for repayment that rendered the best result for the client and the business.
Education
B.A - MARKETING
University of Houston - Downtown
Houston, TX08.2026
Skills
- Microsoft Office
- MS Word
- MS PowerPoint
- MS Excel
- Inbound/Outbound Call Experience
- Strong Negotiation Skills
- Upsell Tactics
- Sales Experience
- Collaborative mindset
- Data review
Timeline
Data Entry Clerk
Procollect Inc
09.2024 - Current
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Express Capital Services
10.2023 - 08.2024
CUSTOMER EXPERIENCE CONSULTANT (SALES)
CARMAX
11.2021 - 10.2022
FRONT END COLLECTOR
CREDIT ACCEPTANCE
10.2020 - 01.2021
INBOUND ACCOUNT REPRESENTATIVE
ARS NATIONAL SERVICES
12.2019 - 08.2020
B.A - MARKETING
University of Houston - Downtown