Ashanti Rodriguez
Red Springs,NC
Summary
Skilled customer service representative with a focus on organization and detail. Proven ability to thrive in fast-paced environments while ensuring customer satisfaction. Strong communicator with a commitment to exceptional service delivery. Emphasizes learning and improvement from every customer interaction.
Overview
6
6
years of professional experience
Work History
Front End Associate
EyeCare Partners
Lumberton
01.2024 - Current
- Provided exceptional customer service by addressing inquiries and efficiently resolving issues.
- Executed visual merchandising strategies to optimize product displays and elevate customer engagement.
- Facilitated training sessions for new associates on operational procedures and best practices.
- Optimized checkout processes to enhance transaction accuracy and minimize customer wait times.
- Facilitated teamwork to uphold cleanliness and organization within store environment.
- Analyzed performance metrics to pinpoint opportunities for enhancing service delivery and operational efficiency.
- Managed cash register operations for cash, check, and credit card transactions with high accuracy.
- Assisted customers in completing purchases. Aided in locating items throughout the store. Supported customers in enrolling in reward programs.
- Facilitated customer engagement by providing assistance in locating and retrieving merchandise.
- Resolved inquiries regarding store policies and effectively addressed customer concerns.
Front Office Receptionist
The Dog Wizard
Remote
05.2023 - 01.2024
- Managed incoming calls, inquiries, and messages with professionalism and efficiency.
- Managed appointment scheduling and ensured systematic organization of filing system.
- Addressed customer complaints and issues with prompt and effective resolutions.
- Executed data input and retrieval processes with precision and efficiency.
Front Office Receptionist
Solas Health
Pinehurst, NC
02.2022 - 05.2023
- Coordinated multi-line phone system management while providing courteous and professional greetings to all visitors.
- Oversaw appointment logistics and implemented organizational systems to streamline front office operations.
- Executed administrative duties, including systematic filing and accurate data entry, to enhance workflow.
- Managed guest interactions by resolving inquiries efficiently, ensuring a positive experience for all patrons.
Customer Service Representative
Sykes
01.2020 - 01.2022
- Addressed and resolved customer inquiries to enhance service quality and satisfaction.
- Ensured customer satisfaction through timely resolution of inquiries and issues.
- Ensured accuracy and detail in maintaining comprehensive records of customer interactions and transactions to enhance service quality.
Education
Some College Completed - Human Resources Development
Ashworth College
OnlineManicurist License - undefined
Robeson Community College
Pembroke, NC07.2024
High School Diploma - undefined
Hoke County High
Raeford, NC06.2017
Skills
Client assistance
Revenue generation
Efficient structuring
Customer relationship management
Versatile approach
Fast learner
Customer call handling
LANGUAGES
English — Advanced
Timeline
Front End Associate
EyeCare Partners
01.2024 - Current
Front Office Receptionist
The Dog Wizard
05.2023 - 01.2024
Front Office Receptionist
Solas Health
02.2022 - 05.2023
Customer Service Representative
Sykes
01.2020 - 01.2022
Manicurist License - undefined
Robeson Community College
High School Diploma - undefined
Hoke County High
Some College Completed - Human Resources Development
Ashworth College