Ashanti Santiago
Cumming,Georgia
Summary
Aspiring Public Relations Student passionate about strategic communication and digital marketing actively seeking part-time work with the opportunity of full-time employment where I can effectively utilize my skills and make an active contribution
Overview
4
4
years of professional experience
Work History
Spa Associate
Hand and Stone
07.2024 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Developed strong relationships with clients, resulting in increased loyalty and return visits.
- Promoted spa packages and retail products effectively, increasing sales revenue for the business.
- Helped increase repeat bookings by following up with clients after their appointments to gather feedback and encourage future visits.
Guest Service Advisor
Aria Salon Spa Shoppe
10.2022 - 04.2024
- Warmly greeting clients
- Booking and confirming appointments via phone or email
- Processing transactions
- Inform clients about new services and discounts
- Maintain a neat reception area
Server
Castleberry Ale House
06.2023 - 09.2023
- Take and serve orders
- Collect payment from guests
- Arranging table settings and keeping them tidy and clean at all times
- Providing excellent customer service
Floral Sales Assistant
Native Floral Group
08.2022 - 11.2022
- Maintaining the front display ensuring it remains clean and attractive throughout the day
- Engaging with the customers for selection, purchasing, and questions
- Keeping back stock organized for restocking
- Flower 'grooming' to keep product and bouquets attractive for sales
Sales Associate
Gap Inc.
09.2021 - 08.2022
- Engaging and building relationships with customers
- Constantly informing customers on merchandise to inspire their wardrobe leaving them feeling pleased
- Responsible for putting merchandise back on the sales shelves found in fitting rooms during downtime while also recovering the store if needed
- Assisted in setting up stores for promotional events
- Have experience with offering and selling customers our brand credit card informing them about the many benefits
Digital Personal Shopper
Walmart Supercenter
08.2020 - 07.2021
- Prepared materials necessary for customer's online grocery orders
- Gathered the groceries with diligence and provided clients with the proper product substitution if needed
- Reviewed and staged the orders prior to customer pickup
- Delivered the orders to customers at the pickup time
- Assisted in-store customers with locating merchandise and answering questions
- During downtime when orders were completed I assisted other departments with restocking merchandise and zoning
Education
Bachelor of Arts - Communications
University of North Georgia
Cumming, Georgia12-2027
High School Diploma -
West Forsyth High School
Cumming, Georgia05.2021
Skills
- Customer service expertise
- Technical communication skills
- Social media understanding
- Strength and flexibility training
Timeline
Spa Associate
Hand and Stone
07.2024 - Current
Server
Castleberry Ale House
06.2023 - 09.2023
Guest Service Advisor
Aria Salon Spa Shoppe
10.2022 - 04.2024
Floral Sales Assistant
Native Floral Group
08.2022 - 11.2022
Sales Associate
Gap Inc.
09.2021 - 08.2022
Digital Personal Shopper
Walmart Supercenter
08.2020 - 07.2021
Bachelor of Arts - Communications
University of North Georgia
High School Diploma -
West Forsyth High School