Ashanti Staten-Williams
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Possesses excellent communication, problem-solving, and critical thinking skills. Eager to learn and grow.
Overview
4
4
years of professional experience
Work History
Senior Time and Expense Operations Associate
TEKsystems
01.2022 - Current
- Provide world class customer service in every interaction to ensure a quality employee experience
- Monitor time (regular, overtime & other hours) and attendance against timesheet data and time entry system to ensure correct submissions for the payroll system
- Run reports to identify missing timecard information and/or variances; work with contractor to validate and correct timecards
- Communicate with clients and contractors to obtain approved timecards and expense documents.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
Front Desk Supervisor
Elizabeth Pointe Lodge
05.2021 - 12.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Lead Hostess
Pogo's Kitchen
05.2020 - 08.2020
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Bachelor of Arts - Political Science
University of Central Florida
Orlando, FL12.2020
Skills
- Excellent interpersonal and written communication skills
- Proficient ability to research and analyze data
- Excellent collaborator; highly adaptable in new environments
- Excellent problem solving and time management skills
- Highly organized; able to manage multiple task efficiently
- Experience with Windows/PC and MAC/IOS operating systems
- Proficiency with Microsoft Word and Excel
Timeline
Senior Time and Expense Operations Associate
TEKsystems
01.2022 - Current
Front Desk Supervisor
Elizabeth Pointe Lodge
05.2021 - 12.2021
Lead Hostess
Pogo's Kitchen
05.2020 - 08.2020
Bachelor of Arts - Political Science
University of Central Florida