Ashanti Valerio
Menifee,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring plenty years of relevant work experience to your team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Appointment Agent
SAC Health System
San Bernardino, CA
07.2025 - Current
- Managed scheduling of appointments, ensuring records were organized and timely.
- Scheduled patient appointments using electronic health record systems.
- Verified patient information for accuracy and completeness during registration.
- Coordinated with healthcare providers to optimize appointment availability.
- Provided exceptional customer service to enhance patient experience at SAC Health
PATIENT SERVICE REPRESENTATIVE
Imperial Beach Health Center
San Diego, CA
05.2023 - 01.2025
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
CALL CENTER REPRESENTATIVE
Imperial Beach Health Center
San Diego, CA
11.2023 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls and emails to answer questions about products and services.
TEAM MEMBER
Dominos Pizza
09.2022 - 12.2023
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Monitored expiration dates on food items for freshness assurance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks.
Education
High School Diploma -
MOUNTAIN VIEW
San Jacinto, CA06.2023
Skills
- Insurance verifying
- Customer Service
- Patient confidentiality
- HIPAA Compliance
- Medical insurance
- Scheduling appointments
- Insurance Verification
- Fluent in Spanish
- Patient check-in
- Office Administration
- Appointment scheduling
- Customer service
- HIPAA compliance
- Insurance verification
- Patient greeting
- Eligibility determination
Certification
- BLS/CPR CERTIFICATION
- MAY 2023-MAY 2026
Languages
Spanish
Native or Bilingual
Timeline
Appointment Agent
SAC Health System
07.2025 - Current
CALL CENTER REPRESENTATIVE
Imperial Beach Health Center
11.2023 - 01.2024
PATIENT SERVICE REPRESENTATIVE
Imperial Beach Health Center
05.2023 - 01.2025
TEAM MEMBER
Dominos Pizza
09.2022 - 12.2023
High School Diploma -
MOUNTAIN VIEW