Alma Escobar

Work History

ALLINSURANCE AGENCY

10.2023 - Current

Built strong relationships with clients through consistent communication and excellent customer service.
Responded to customer calls swiftly to resolve issues and answer questions.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Maintained high standards of customer service by building relationships with clients.
Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

Southdale Pediatrics

03.2022 - 07.2023

Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.

The Gardner School of Edina

08.2021 - 03.2023

Created a nurturing classroom environment that supported the social-emotional growth of young learners.
Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
Increased child engagement with creative lesson plans tailored to individual needs and interests.
Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.

The Gardner School of Edina

06.2020 - 08.2021

Maintained tidy and clean classroom consistent with safety and health standards.
Interacted with children one-on-one and in small groups to enhance and support learning activities.
Engaged and entertained children through recreational and educational activities.
Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Encouraged children to interact with each other and participate in group activities.
Communicated with parents to inform about child's progress and classroom behavior.
Educated students in foundational concepts such as shapes, numbers, and letters.
Prepared for lessons by gathering educational materials and setting up equipment.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Richfield Public Schools

08.2017 - 06.2020

Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Enhanced student support by delivering one-on-one and small group assistance in various subjects.