Ashanti Washington
New York,NY
Summary
Highly motivated self-starter with 10 plus years of excellent communication and listening skills Proactive response to challenges, has a passion for helping others. system driven and organized Able to work cooperatively and independently, and able to prioritize tasks Positive attitude and demeanor who is punctual and reliable. Proficient in Microsoft Office Applications (Excel, Power Point, Microsoft Word).
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS, Pharmacy
New York, NY
09.2018 - Current
- Set performance goals and project deadlines
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepare medications under the direction of a pharmacist
- Mixed pharmaceutical preparations according to written prescriptions.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Answered multiple phone lines, took messages, and transferred calls to appropriate staff.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
Shift Supervisor/Pharmacy Technician
Duane Reade, Walgreens
New York, NY
11.2021 - 12.2022
- Supervised and assign activities of the store's team
- Effectively communicate information to store team and supervisors
- Support Store Manager with actions plans for operational and service improvements
- Promote customer service culture (greet, offer help, and thanks
- Sales, inventory, & financial management
- Employee training, and development
- Prepare medications under the direction of a pharmacist
- Measure, mix, count out, label, and record amounts and dosages of medications
- Recorded all activities/transactions in patients chart
- Prepared and administered Vaccines of patients or providers choice
- Verify patient insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns
- Answered multiple phone lines, took messages, and transferred calls to appropriate staff.
Concierge
Royal Company
New York, NY
06.2016 - 04.2018
- Provided high level concierge services to staff, clients, and guests
- Greeted employees and their guests in a prompt, professional and efficient manner
- Advised on local restaurants, lodging, transportation, directions, and local attractions
- Displayed courtesy through professional customer service when dealing with problematic guests and difficult situations
- Issued guest and employee passes; responsible for data entry into visitor logs and systems
- Troubleshooted and executed problem solving techniques
- Answered multiple phone lines, took messages, and transferred calls to appropriate staff.
Sales Lead
Target
New York, NY
09.2014 - 04.2016
- Responsible for opening and closing procedures, supervised and trained new employees
- Answered and resolved customer questions and concerns
- Assisted customers in choosing merchandise and finding appropriate size or color
- Operated cash register and handle all transactions using Point of Sales (POS).
Education
Medical Assistance Certification -
Garden State Science And Technology Institute
Jersey City, NJ12-2024
High School Diploma -
Phillips Global Institute
Jersey City, NJ06-2012
Skills
Supply Restocking, Insurance Verification, Billing support, Workflow Optimization, Drug Inventory Control Ordering and stocking medications
FDA Drug Safety Guidelines, Staff Development, Operations Support
Patient education and counseling, HIPAA, Processing payments
Problem-solving skills, Verbal and written communication, Team Leadership, Data Entry,Positive Attitude, Employee Attendance Monitoring, Inbound and Outbound Calling, High-energy attitude, Microsoft Outlook, Microsoft Excel, Shift checklists, Rules Enforcement,
EKG/Phlebotomy Skills
Certification
- Certified Pharmacy Technician | 09/2024
- Certified Clinical Medical Assistance | 12/2024
- Certified Immunizer|10/2024
- BLS Certified| 09/2024
- CPR/First aid Certified| 09/2024
Languages
English
Full Professional
Affiliations
Mount Sinai, 12/2024-12/2025
- ICU Internship
Timeline
Shift Supervisor/Pharmacy Technician
Duane Reade, Walgreens
11.2021 - 12.2022
Pharmacy Technician
CVS, Pharmacy
09.2018 - Current
Concierge
Royal Company
06.2016 - 04.2018
Sales Lead
Target
09.2014 - 04.2016
Medical Assistance Certification -
Garden State Science And Technology Institute
High School Diploma -
Phillips Global Institute