Ashantie Orengo
Hartford,CT
Summary
Energetically driven Customer Care Representative with a proven track record at Orlando Health, enhancing customer satisfaction through exceptional service and quick issue resolution. Skilled in multitasking and organization, alongside a strong work ethic and Spanish fluency, I excel in fostering positive relationships and ensuring compliance with data protection regulations.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Orlando Health
Ocoee, FL
06.2024 - 01.2025
- Built sustainable relationships of trust through open communication with customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ensured compliance with data protection regulations when handling customer information.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
Assistant
7-eleven
Ocoee, FL
10.2023 - 06.2024
- Reviewed and approved vendor invoices.
- Assisted with set up for social events and food deliveries.
- Assisted in the preparation of reports, presentations and correspondence.
- Used filing systems to improve document management and organization.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Assistant
Dunkin
New Britain, CT
01.2022 - 08.2023
- Reviewed and approved vendor invoices.
- Assisted with set up for social events and food deliveries.
- Coordinated support to facilitate general office operations.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Developed positive relationships with internal customers through effective communication techniques.
- Organized and maintained filing systems for documents and records.
Education
High school Diploma -
Winter park High School
Winter Park, FLSkills
- Spanish Fluency
- Strong Work Ethic
- Time Management
- Computers and Electronics
- Adaptability and flexibility
- Multitasking and organization
- Customer relations
Timeline
Customer Care Representative
Orlando Health
06.2024 - 01.2025
Assistant
7-eleven
10.2023 - 06.2024
Assistant
Dunkin
01.2022 - 08.2023
High school Diploma -
Winter park High School