Ashantis Graham
Tallahassee,FL
Summary
Positive,upbeat customer service representative with over 5 years of experience in fast-paced, customer-facing environments.
Highly adaptable in addressing diverse customer needs, with a proven history of building trust to enhance satisfaction, resolve concerns, and foster long-term loyalty. Known for excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Youth Care Worker
Waypoint
Greenvile, FL
01.2023 - Current
- Supervise youth, ensuring they attend school regularly and maintain good behavior.
- Help youth develop Important life skills, promoting emotional and social growth.
- Provide comfort and support to youth, especially when they are having a bad day, ensuring they feel heard and valued.
- prioritize the safety and well-being of each youth, maintaining a positive, secure environment.
Customer Service Representative
Teleperformance
Panama City, FL
10.2021 - 11.2022
- Resolved customer issues related to electronic devices and payments in a timely and professional manner.
- Promoted and advertised the product to customers, increasing sales and customer satisfaction.
- Provided expert advice on product features, helping customers make informed purchasing decisions.
- Ensured consistent customer engagement and follow-up, maintaining high satisfaction levels.
Shelf Stocker
Walmart
Perry, FL
05.2021 - 02.2022
- Stocked products on shelves, ensuring items were organized, correctly labeled, and in good condition.
- Ensured proper placement of products according to company standards and pricing guidelines.
- Maintained cleanliness and product presentation, providing a pleasant shopping experience for customers.
Cashier
Burger King
Madison, FL
03.2018 - 11.2020
- Assisted customers in finding specific products, answering questions, and providing personalized recommendations.
- Operated the cash register, processed payments, and provided accurate change.
- Managed daily recovery tasks to ensure work areas were clean and efficient for optimal service.
- Processed refunds in accordance with company polices, including inspecting merchandise for damages and wear
Education
High School Diploma -
Madison County High School
Madison FL06-2019
Skills
- Customer service and support
- Youth Supervision and Mentorship
- Conflict Resolution and Emotional Support
- Life Skills Training & Development
- Cash Handling & POS Systems
- Product Promotion and Sales
- Problem-solving and Communication
Timeline
Youth Care Worker
Waypoint
01.2023 - Current
Customer Service Representative
Teleperformance
10.2021 - 11.2022
Shelf Stocker
Walmart
05.2021 - 02.2022
Cashier
Burger King
03.2018 - 11.2020
High School Diploma -
Madison County High School