ASHANTY JASSO
Chicago,IL
Summary
Detail-oriented healthcare administrative professional with experience in patient service, scheduling, and documentation management. Committed to data accuracy and privacy standards, with expertise in demographic verification, care coordination, and effective communication. Ready to enhance patient access operations at Northwestern Medicine.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Private Family Childcare Coordinator
Jovie
Chicago, IL
08.2022 - Current
- Coordinated 10-15 weekly therapy sessions, medical appointments, and treatment schedules, enhancing continuity of care for families.
- Provide private in-home support requiring strict confidentiality and coordination of care for families with special needs and medical considerations.
- Collected, verified, and maintained confidential demographic information, medical histories, and individualized care plans for 3-5 families, ensuring tailored support.
- Maintain organized Protected Health Information (PHI) documentation with 100% accuracy and discretion.
- Communicate physician instructions and health updates clearly while escalating urgent concerns appropriately.
- Proactively reviewed documentation to prevent scheduling conflicts and duplicate records, ensuring seamless care management.
Contractor Assistant
Airbnb
Chicago, IL
08.2022 - Current
- Processed payments and handled sensitive financial discussions with professionalism to maintain trust.
- Resolve service concerns using effective service recovery techniques, maintaining high client satisfaction.
- Coordinated with vendors to ensure seamless operations and resolve issues promptly.
- Managed 20+ monthly reservations, verifying client information to ensure accuracy in financial records.
Marketing & Event Host
V5 Group
La Grange, IL
07.2024 - 01.2025
- Developed engaging event programs and facilitated interactive audience participation.
- Coordinated event logistics and ensured seamless execution of all activities.
- Coordinated communication between management and 50+ event attendees to enhance event engagement.
- Managed vendor relationships and negotiated contracts for services and supplies.
- Organized event documentation and proposed workflow improvements to streamline processes.
Cashier & Inventory Associate
HomeGoods / T.J. Maxx
Chicago, IL
08.2020 - 08.2022
- Assisted customers with inquiries and resolved payment discrepancies and service concerns to improve overall service experience.
- Processed 80-120 financial transactions per shift, ensuring high accuracy and compliance to enhance customer satisfaction.
- Maintained organized inventory systems to support smooth operations and reduce errors.
Education
Associate Degree - Finance
Harold Washington College (In Progress)
Chicago, IL03-2026
Skills
- Care coordination
- Patient registration
- Insurance communication
- Child Development Monitoring
- PHI Management
- HIPAA Awareness
- Electronic Documentation
- Multi-System Navigation
- Department collaboration
- Microsoft Office
- Conflict Resolution
- Family Support Strategies
Certification
CPR Certified
Languages
- Spanish
- English
Timeline
Marketing & Event Host
V5 Group
07.2024 - 01.2025
Private Family Childcare Coordinator
Jovie
08.2022 - Current
Contractor Assistant
Airbnb
08.2022 - Current
Cashier & Inventory Associate
HomeGoods / T.J. Maxx
08.2020 - 08.2022
Associate Degree - Finance
Harold Washington College (In Progress)