Ashanty Rivera
Allentown,PA
Summary
Dynamic customer service professional with extensive experience at Home Depot, recognized for exceptional problem resolution and active listening skills. Proven track record of enhancing customer satisfaction and loyalty through effective conflict resolution and staff training. Adept at utilizing CRM software to streamline processes and improve service efficiency.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rally House
- Assisted customers in resolving inquiries and issues effectively.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Home Depot
Trexlertown, PA
01.2024 - Current
- Assisted customers in resolving inquiries and issues effectively.
- Learned and utilized CRM software to track customer interactions.
- Provided product information and support to enhance customer satisfaction.
- Collaborated with team members to streamline service processes.
- Adapted quickly to new systems and procedures for improved efficiency.
- Maintained knowledge of company policies and services for accurate guidance.
- Handled routine transactions while ensuring compliance with standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Camp Supervisor
Fountain Hill Burrough
05.2024 - 08.2026
- Supervised daily camp operations, ensuring safety and adherence to policies.
- Coordinated activities and schedules, fostering engagement among campers and staff.
- Developed and implemented training programs for new staff members.
- Monitored camper behavior, resolving conflicts and promoting a positive environment.
- Collaborated with parents to address concerns and enhance camper experience.
- Led team meetings to discuss objectives, strategies, and participant feedback.
Education
Bachelor Of Applied Science - Corporate Communications
Pennsylvania State University
University Park, PAAssociate Of Applied Arts - General Studies
Lehigh Carbon Community College
Schnecksville, PA05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Staff training
Certification
CPR and Red Cross first aid training
Languages
Spanish
Native or Bilingual
Timeline
Camp Supervisor
Fountain Hill Burrough
05.2024 - 08.2026
Customer Service Representative
Home Depot
01.2024 - Current
Customer Service Representative
Rally House
Bachelor Of Applied Science - Corporate Communications
Pennsylvania State University
Associate Of Applied Arts - General Studies
Lehigh Carbon Community College