ASHANTY RIVERA
Allentown,PA
Summary
Hardworking Order Fulfillment Associate with attention to detail and physical stamina to handle challenging work. Supports smooth distribution operations with top skills in equipment operation, order packing, and multitasking. Knowledgeable about safety standards and RF tracking.
Overview
3
3
years of professional experience
Work History
Order Fulfillment Associate
The Home Depot Inc
Trexlertown, Pennsylvania
01.2024 - Current
- Processed customer orders efficiently using warehouse management systems.
- Prepared orders for shipping and ensured accurate packaging.
- Collaborated with team members to maintain inventory accuracy.
- Operated forklifts and other equipment safely within the warehouse.
Customer Service Representative
The Home Depot Inc
Trexlertown, USA
01.2024 - Current
- Assisted customers with product inquiries, providing accurate information and resolving issues promptly to enhance customer experience.
- Processed returns and exchanges in compliance with company policies, ensuring customer satisfaction and efficient service.
- Collaborated with team members to develop customer service strategies, resulting in improved overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to enhance customer service strategies and improve overall satisfaction.
- Trained new staff on customer service protocols and company systems, fostering a collaborative environment.
Summer Camp Supervisor
the Borough of Fountain Hill
Bethlehem, USA
04.2023 - 09.2025
- Supervised daily camp operations, ensuring compliance with safety regulations and program guidelines.
- Created and led engaging activities that fostered teamwork and enhanced skill-building among campers.
- Trained and mentored junior staff in effective supervision techniques and activity facilitation.
- Engaged with parents to address concerns, strengthening relationships between staff and families.
- Collaborated with parents to address concerns, fostering strong relationships between staff and families.
- Oversaw team of counselors, guiding them in managing camper behavior and resolving conflicts effectively.
Education
Bachelor of Science - Corporate Communications
Pennsylvania State University
University Park, PAAssociate of Arts - General Studies
Lehigh Carbon Community College
Schnecksville, PASkills
- Warehouse management
- Warehouse operations
- Customer service
- Team collaboration
- Conflict resolution
- Active listening
- Critical thinking
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
Order Fulfillment Associate
The Home Depot Inc
01.2024 - Current
Customer Service Representative
The Home Depot Inc
01.2024 - Current
Summer Camp Supervisor
the Borough of Fountain Hill
04.2023 - 09.2025
Bachelor of Science - Corporate Communications
Pennsylvania State University
Associate of Arts - General Studies
Lehigh Carbon Community College