Ashara Nuriddin
Atlanta,GA
Summary
Customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities in a fast-paced working environment.
Overview
9
9
years of professional experience
Work History
Call Center Customer Service Representative
Verizon
Atlanta, Georgia
04.2020 - Current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed customer account changes with proprietary software.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Call Center Customer Service Representative
GEICO
Atlanta, GA
01.2018 - 04.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Front Desk Coordinator
Silver Leaf Resorts
Buford, Georgia
01.2015 - 12.2017
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Oversaw processes for signing in visitors, issuing badges and updating logs.
- Checked visitor credentials upon entry and referred to correct locations.
- Updated and maintained company database with key information using proprietary software.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Took inventory and ordered low-stock items to maintain effective supply organization.
Medical Office Assistant
Evergreen Primary Care
Atlanta, Georgia
03.2014 - 12.2014
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Consistently informed patients of financial responsibilities prior to services being rendered.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
Education
Diploma - Medical Insurance Billing & Coding
Everest Institute - Atlanta Downtown
Atlanta, GA01.2014
Some College (No Degree) - Business Administration And Management
Georgia Southern University
Statesboro, GAHigh School Diploma -
Mill Creek High School
Hoschton, GASkills
- CRM Software
- Multitasking and Prioritization
- Verbal and Written Communication
- Issue and Complaint Resolution
- Collaboration
- Relationship building
Timeline
Call Center Customer Service Representative
Verizon
04.2020 - Current
Call Center Customer Service Representative
GEICO
01.2018 - 04.2020
Front Desk Coordinator
Silver Leaf Resorts
01.2015 - 12.2017
Medical Office Assistant
Evergreen Primary Care
03.2014 - 12.2014
Diploma - Medical Insurance Billing & Coding
Everest Institute - Atlanta Downtown
Some College (No Degree) - Business Administration And Management
Georgia Southern University
High School Diploma -
Mill Creek High School