Ashara Salmon
Jacksonville,FL
Summary
Proven Collections Agent with a track record of enhancing customer satisfaction and reducing debts for Radius Global Solutions. Expert in debt negotiation and account management, I excel in high-stress situations, ensuring positive outcomes. Achieved significant performance improvements through strategic collections tactics and empathetic customer service, boosting productivity and loyalty.
Overview
2026
2026
years of professional experience
Work History
Collections Agent
Radius Global Solutions
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Collector
ADT
Jacksonville, FL
02.2024 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined Federal fair Debt Collection Practices Act for increased efficiency in the workplace.
Customer Service Representative
CitiBank
Jacksonville, FL
12.2021 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Collections
First Coast High School
590 Duval Station Rd05.2020
Skills
- Payment arrangement
- Collections processing
- Account management
- Credit adjustments
- Debt negotiation
- Credit control
- Billing procedures
- Account auditing
- Collections regulatory guidelines
- Outbound calling
- Account reconciliation
- Decision-making
- Performance improvements
Timeline
Collector
ADT
02.2024 - Current
Customer Service Representative
CitiBank
12.2021 - 02.2024
Collections Agent
Radius Global Solutions
Collections
First Coast High School