Ashara Salmon
Jacksonville
Summary
Professional with strong experience in banking industry, prepared for this role. Skilled in customer service, problem-solving, and managing financial transactions. Known for effective team collaboration, adaptability, and achieving results. Reliable and focused on maintaining high standards and meeting changing needs.
Knowledgeable Medicare Consultant in previous roles, with solid background in Medicare insurance. Adept at navigating complex insurance policies and delivering tailored solutions to clients. Proven ability to build strong client relationships through effective communication and trust.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
PNC Bank
Jacksonville, FL
01.2025 - Current
- Managed daily correspondence and communication with clients and vendors.
- Processed invoices and expense reports with attention to detail and accuracy.
- Developed standard operating procedures to streamline clerical tasks and improve efficiency.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Responded to inquiries from callers seeking information.
Medicare Insurance Agent
Humana
Jacksonville, FL
06.2024 - 01.2025
- Educated clients on Medicare plans, ensuring comprehensive understanding of coverage options.
- Conducted needs assessments to tailor insurance solutions for diverse client profiles.
- Facilitated follow-up consultations, enhancing customer satisfaction and retention rates.
- Implemented feedback loops with clients to refine communication strategies and enhance engagement efforts.
- Increased overall efficiency by implementing time-saving strategies for managing daily tasks and client followups.
- Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating the Medicare insurance market.
Customer Service Representative
TD Bank
4620 Touchton Rd S
04.2023 - 06.2024
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Managed cash transactions accurately, maintaining compliance with banking regulations.
- Collaborated with team members to streamline processes and improve service delivery.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
Customer Service Representative
CitiBank
Jacksonville, FL
12.2021 - 04.2023
- Processed loan applications and provided detailed information on products and services.
- Assisted customers with account inquiries and transaction issues to ensure satisfaction.
- Resolved customer complaints efficiently, enhancing overall client experience.
- Educated customers on bank services, promoting financial literacy and product understanding.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Trained new staff on systems and procedures, fostering a knowledgeable team environment.
Education
High School Diploma - Collections
First Coast High School
590 Duval Station Rd05.2020
Skills
- Data entry proficiency
- Complaint handling
- Performance tracking
- Credit solutions guidance
- Banking regulations
- Client confidentiality
- Sales proficiency
- Professional ethics
- Teamwork and collaboration
- Active listening
- Problem-solving
- Multitasking Abilities
- Customer service excellence
Timeline
Customer Care Representative
PNC Bank
01.2025 - Current
Medicare Insurance Agent
Humana
06.2024 - 01.2025
Customer Service Representative
TD Bank
04.2023 - 06.2024
Customer Service Representative
CitiBank
12.2021 - 04.2023
High School Diploma - Collections
First Coast High School