Karla Acevedo
Mount Prospect
Summary
Professional with six years of experience in machine operation, calibration, and repair, consistently achieving high-quality standards through rigorous quality control and inspection. Shift Manager adept at coordinating cross-departmental operations, enhancing service delivery, and ensuring customer satisfaction. Proven problem-solver with strong multitasking skills in high-volume environments, consistently meeting performance targets and reducing errors. Customer Support Specialist with a track record of exceeding expectations, effectively addressing concerns through decisive communication and solution-oriented approaches.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Grecian Delight Kronos
Elk Grove Village
03.2023 - Current
- Delivered exceptional customer support via phone and email, resolving inquiries and complaints efficiently.
- Collaborated with team members to enhance service delivery processes.
- Maintained accurate customer records in the company database.
- Trained new employees on customer service protocols and software usage.
- Escalated unresolved issues for further investigation or specialized expertise.
- Managed front desk operations, ensuring cleanliness and organization.
- Coordinated office supplies inventory, placing orders to maintain adequate stock levels.
- Performed data entry to maintain accurate records of customer information.
Shift Manager
KFC
Mount Prospect
11.2017 - Current
- Optimized procedures to enhance efficiency, reduce labor hours, and increase profitability.
- Developed promotional strategies through diverse channels to expand customer base and market share.
- Facilitated communication and conducted stand-up meetings to promote team efficiency.
- Coached employees, created daily work schedules, and assigned tasks to improve operations.
- Oversaw staff scheduling, managed time off requests, and secured coverage for shifts.
- Executed thorough opening, closing, and shift change functions to uphold operational standards.
- Maintained professionalism during stressful situations, effectively diffusing customer conflicts.
- Documented receipts, tracked employee hours, and monitored inventory movements.
Security Receptionist
Allied Universal
Rosemont
03.2022 - 01.2023
- Maintained excellent attendance record by prioritizing punctuality and readiness for work.
- Conducted security audits to identify system vulnerabilities.
- Monitored computer virus reports to ensure timely updates of protection systems.
- Regulated access to data files to safeguard sensitive information.
- Created visual representations of patient performance and progress.
- Assisted patients with advanced mobility challenges and personal hygiene requirements.
- Performed COVID-19 screenings following health protocols.
Machine Operator Assembler
Polyform Products Co. Inc.
Elk Grove Village
03.2016 - 07.2022
- Maximized machine uptime with well-coordinated preventive maintenance and repair actions.
- Avoided safety risks by following proper procedures and wearing the correct gear for each task.
- Prevented malfunctions with quick machine adjustments based on sounds and vibrations.
- Avoided errors by maintaining a clean work area and carefully following instructions.
- Standardized work for best results, following documented processes for each piece.
- Produced high-quality work for each job by adapting quickly to changing work orders and production requirements.
- Quality controlled the finished products with regular inspections and non-destructive tests.
- Moved products to the next station for further processing or packaging.
- Handled machine performance issues independently, including completing routine maintenance and basic repairs.
- Packaged finished products into boxes, cartons, and containers for shipping to customers.
- Contributed to shipping operations with proper boxing, padding, and labeling of finished work.
- Used various machines, measuring devices, and hand tools to accomplish assembly tasks.
- Determined work assignments and procedures.
- Promoted safety and productivity by keeping work areas clean and organized.
Picker Packer
Drug Store Inc
Elk Grove Village
11.2020 - 01.2021
- Supported efficient and accurate order fulfillment through attention to detail and knowledge of inventory locations.
- Fulfilled orders accurately using pick lists, order management software, and RF scanners.
- Helped coordinate efficient loading of outgoing trucks by helping with proper weight calculations and load distribution.
- Picked and packaged orders and transported them using a cart.
- Received, sorted, and stored incoming inventory in the correct bin locations.
- Prepared orders for shipment by tagging boxes, inserting associated paperwork, and scanning barcodes to upload package data to the tracking system.
- Kept accurate and up-to-date records by documenting all movements in the company's system.
Education
GED -
The Academy At Forest View
Arlington Heights, IL01.2017
Some College (No Degree)
William Rainey Harper College
Palatine, ILSkills
- Problem resolution and analysis
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Appointment scheduling
- Order processing
- Customer service orientation
- Attention to detail
- Cash handling and management
- Team supervision
- Organizational skills
- Retail sales expertise
- Data entry proficiency
- Strong communication skills
- Training and development strategies
- Inventory management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Care Representative
Grecian Delight Kronos
03.2023 - Current
Security Receptionist
Allied Universal
03.2022 - 01.2023
Picker Packer
Drug Store Inc
11.2020 - 01.2021
Shift Manager
KFC
11.2017 - Current
Machine Operator Assembler
Polyform Products Co. Inc.
03.2016 - 07.2022
GED -
The Academy At Forest View
Some College (No Degree)
William Rainey Harper College
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