Asharie Johnson

• Accurately record and document official federal hearings with strict attention to detail
• Handle highly sensitive and confidential information in compliance with federal guidelines
• Prepare and maintain time-sensitive documentation and official case files
• Communicate professionally with clients, attorneys, and representatives
• Work independently while meeting structured deadlines and accuracy standards

• Facilitated customer support by addressing and resolving service-related issues to enhance satisfaction.
• Managed high-pressure situations by employing effective de-escalation techniques to maintain professionalism and composure.
• Monitored store operations to maintain safety protocols and enhance customer experience.
• Documented incidents thoroughly to inform leadership of critical developments.
• Ensured adherence to company policies to maintain a professional work environment.

Blaze Pizza – White Plains, NY

2018 – 2020

• Supervised daily operations during high-volume shifts
• Handled cash transactions, deposits, and register balancing
• Provided excellent customer service and resolved guest concerns efficiently
• Assisted with opening and closing procedures
• Provided training and support to new team members to foster team cohesion and productivity.