Jean Moore
Johnstown,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Verbatim Hearing Reporter
Stratcomm, Inc.
Johnstown, PA
03.2023 - Current
- Organized and contacted participants to ensure hearing attendance.
- Recorded and transcribed hearing testimonies.
- Prepared and submitted all documentation needed for each hearing.
At-Home Transcriptionist
Sargeant's Personnel Agency
Johnstown , PA
09.2023 - 11.2023
- Replayed dictation tapes to verify contextual accuracy of reports.
- Managed transcription workflow to meet tight deadlines without compromising quality.
- Developed and adhered to exacting transcription quality assurance standards and metrics.
Co-leader and Product Manager
Girl Scouts of Western PA
Johnstown, PA
10.2017 - 05.2023
- I assisted the leader of our Girl Scout troop as a volunteer.
- Supported planning and implementation of group activities.
- Volunteered as the Product Manager for our Girl Scout troop.
Personal Care Aide
Ignite Solutions, Inc.
Johnstown, PA
08.2021 - 06.2022
- Delivered instructional support to students with disabilities in educational environments.
- Ensured a safe and orderly environment for students in the cafeteria during lunch.
- Supported educators with everyday tasks.
Child Caregiver
At-Home Care Company
Johnstown, PA
11.2010 - 08.2021
- Assisted children in development of social, communication and problem-solving skills.
- Observed and monitored children's play activities.
- Taught basic language and math concepts through play-based learning methods.
Customer Service Representative
NiSource, Inc.
Johnstown, PA
08.2007 - 10.2010
- Responded to inbound inquiries with bill and service information.
- Assessed customer's need for additional support regarding bill payments.
- Resolved billing and service inquiries promptly.
Education
Graduate Certificate - Business Management/Administrative
Sawyer School of Business
Pittsburgh, PA10-1991
Skills
- Transcription accuracy
- Documentation preparation
- Data management
- Quality assurance
- Effective communication
- Time management
- Customer service
- Attention to detail
Affiliations
- I enjoy reading, hiking, yoga, and I am currently learning a new language.
Timeline
At-Home Transcriptionist
Sargeant's Personnel Agency
09.2023 - 11.2023
Verbatim Hearing Reporter
Stratcomm, Inc.
03.2023 - Current
Personal Care Aide
Ignite Solutions, Inc.
08.2021 - 06.2022
Co-leader and Product Manager
Girl Scouts of Western PA
10.2017 - 05.2023
Child Caregiver
At-Home Care Company
11.2010 - 08.2021
Customer Service Representative
NiSource, Inc.
08.2007 - 10.2010
Graduate Certificate - Business Management/Administrative
Sawyer School of Business
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