Customer Service Representative
Amazon
07.2024 - 11.2025
- Handled customer inquiries, entered data accurately, resolved issues.
- Respond to customer inquiries via phone, chat, and email in a fast-paced environment.
- Resolved issues related to orders, returns, refunds, and account concerns.
- Entered and updated customer information accurately in internal systems.
- Maintained professionalism while meeting productivity and quality metrics.
- Followed company policies to ensure customer satisfaction and data security.
- Demonstrated strong communication, problem-solving, and time-management skills.