Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashby Garcia Esquivel

Kansas City,KS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Centrinex
Kansas City, KS
03.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.

Assembly Line Worker/Production Machine Operator

ACE Pallet Services
Kansas City, KS
05.2019 - 03.2023
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.

Education

Bachelor of Science - Health Sciences

University Of Missouri-Kansas City
Kansas City, Missouri
12.2025

Associate of Arts - BSN

Donnelly College
Kansas City, KS
05.2021

High School Diploma -

Sumner Academy Of Arts & Sciences
Kansas City, KS
05.2019

Skills

  • Active Listening
  • Problem Resolution
  • Call center experience
  • Conflict Resolution
  • Complaint Handling
  • Complaint resolution
  • Call Management
  • Product Knowledge
  • Staff Training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Centrinex
03.2023 - 08.2024

Assembly Line Worker/Production Machine Operator

ACE Pallet Services
05.2019 - 03.2023

Bachelor of Science - Health Sciences

University Of Missouri-Kansas City

Associate of Arts - BSN

Donnelly College

High School Diploma -

Sumner Academy Of Arts & Sciences
Ashby Garcia Esquivel