Ashden Hogeland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Advocate
Wawa
02.2023 - 07.2023
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Customer Service Associate
Royal Farms
02.2022 - 05.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
No Degree - Business Marketing
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN06.2027
High School Diploma -
North Penn Senior High School
Lansdale, PA06.2020
Skills
- Order Fulfillment
- Promotional Support
- Adaptability
- Time Management
- Active Listening
- Decision Making
- Organizational Skills
- Multitasking
Timeline
Customer Service Advocate
Wawa
02.2023 - 07.2023
Customer Service Associate
Royal Farms
02.2022 - 05.2023
No Degree - Business Marketing
Indiana University - Purdue University Fort Wayne
High School Diploma -
North Penn Senior High School