Overview
Work History
Education
Skills
Resume
Timeline
Generic
Nancy Richardson

Nancy Richardson

Wilmington,NC

Overview

10
10
years of professional experience

Work History

Customer Service Advocate

Verizon Wireless
Wilmington
11.2013 - 06.2023
  • Greeted and assisted customers with inquiries regarding products and services.
  • Provided accurate, valid, and complete information to customers in a timely manner.
  • Resolved customer complaints via phone, email, mail or social media.

Education

Associate of Arts - Business Administration

Cape Fear Community College
Wilmington, NC
06-2010

Skills

  • Report Preparation
  • Account Management
  • Report Generation
  • Promotional support
  • Order Fulfillment
  • Credit card processing
  • Shipping and receiving understanding
  • Data Collection
  • High-energy attitude
  • Quality Control
  • Microsoft PowerPoint
  • Sales expertise
  • 10-Key
  • Policy Review
  • Problem-solving abilities
  • Call Center Operations
  • Technical Support
  • Payment handling
  • Professional telephone demeanor
  • Complaint Handling
  • Inbound and Outbound Calling
  • Administrative Support
  • Escalation management
  • Payment Collection

Resume

05/25/23

Timeline

Customer Service Advocate

Verizon Wireless
11.2013 - 06.2023

Associate of Arts - Business Administration

Cape Fear Community College
Nancy Richardson