Asheena Boyd
Oklahoma City
Summary
I have managed front desk operations during the day and overnight shifts, including guest check-ins and check-outs. I have experience in resolving customer complaints and issues in a timely manner to ensure guest satisfaction. Guest relations and customer service experience for the last 10 years. I assist guests with inquiries regarding hotel amenities, local attractions, and transportation services. I have over 16 years of experience in a Child Care setting reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Auditor
Marriott
Oklahoma City, OK
01.2024 - Current
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Balanced daily revenue and expense reports, reconciling any discrepancies
Non-Profit Representative
Self Employed Services
Oklahoma City, OK
12.2007 - Current
- Research and evaluation
- Community resources
- Public speaking
- Advocating
- Developed and implemented community outreach programs to enhance public engagement.
- Coordinated fundraising initiatives, optimizing donor relations and resource allocation.
Master Teacher
Wovenlife
Oklahoma City, OK
08.2019 - 11.2023
- Created differentiated lesson plans to meet the diverse learning needs of students
- Established positive relationships with parents through regular communication about student progress and behavior
- Served as a resource for colleagues by sharing innovative teaching techniques and resources
- Analyzed assessment data to identify areas of improvement within the curriculum
- Developed individualized education plans (IEPs) for students with special needs, ensuring their unique learning goals were met
Sales Associate
Francesca Boutique
Oklahoma City, OK
11.2022 - 01.2023
- Provided exceptional customer service by greeting and assisting customers with their purchases
- Operated cash register accurately and efficiently, processing transactions quickly and ensuring correct change
- Handled returns and exchanges in a timely manner, resolving customer issues to their satisfaction
- Maintained a clean and organized checkout area, including restocking merchandise as needed
- Collaborated with team members to achieve sales goals, contributing to the overall success of the store
Assistant Director
Learn and Play
Oklahoma City, OK
02.2015 - 06.2018
- Lead teams of professionals in special projects and daily operations.
- Oversaw purchasing and organization inventory.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Trained and mentored new employees on industry practices and
Assistant Manager
Rue 21
Oklahoma City, OK
05.2014 - 10.2017
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Created organization systems for inventory control, merchandising, financial reports and
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Associate of Applied Science - Early Childhood Care And Education
Osu-okc
Oklahoma City, OK01-2023
Associate of Science - Certificate of Mastery
Rose State College
Oklahoma City, OK05-2019
Skills
- Hotel experience
- Filing
- Retail store experience
- Cash register operations
- Customer service
- Multi-line phone systems
- Account management
- Customer complaint resolution
- Data entry
- Intake
Certification
- Driver's License
- Bartender License
- CPR Certification
- Teaching Certificate
Languages
English
Timeline
Auditor
Marriott
01.2024 - Current
Sales Associate
Francesca Boutique
11.2022 - 01.2023
Master Teacher
Wovenlife
08.2019 - 11.2023
Assistant Director
Learn and Play
02.2015 - 06.2018
Assistant Manager
Rue 21
05.2014 - 10.2017
Non-Profit Representative
Self Employed Services
12.2007 - Current
Associate of Applied Science - Early Childhood Care And Education
Osu-okc
Associate of Science - Certificate of Mastery
Rose State College