Jessica Sikes
Westlake,LA
Summary
Seeking a long-term career opportunity with a reputable organization that values mutual growth and success. Objective is to contribute to the organization by leveraging education and work experiences, while reducing excessive expenses on training efforts. Committed to providing exceptional customer service and understanding the importance of building lasting professional relationships with customers, resulting in increased customer loyalty and repeat business.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Guest Service Representative/Night Auditor
Holiday Inn Express and Suites-Lake Charles, LA
Lake Charles, LA
09.2021 - 03.2023
- Assist guests checking into/out of hotel
- Creating new reservations/editing existing details
- Resolving guests issues as they arise in a professional and timely manner
- Greeted guests in a friendly, warm manner
- Enrolling new guests into an incentive based Loyalty program
- Performing night audit routine such as closing the business day
- Verifying routing and charges are correct
- Folded linens neatly and keeping the laundry room efficiently organized while working the night audit shift.
HR Administrative Assistant
Kiewit (Temporary Assignment)-Cameron, LA
Cameron, LA
07.2021 - 12.2021
- Provide administrative support for HR executives
- Organize, compile, update company personnel records and documentation
- Manage and update HR databases with different information such as new hires, terminations, sick leaves, warnings, vacation and days off
- Answer employees' questions and provide requested information
- Help organize and manage new employee orientation, on-boarding, and training programs
- Create and manage clearance badges for staff
- Troubleshoot any clearance issues for staff in the event their badge is disabled.
Leasing Assistant
Klepzig Properties-Westlake, LA
Westlake, LA
09.2018 - 08.2020
- Assist property owner with gaining prospective tenants
- Prepare rental properties to be shown to interested parties
- Housekeeping duties
- Post rental on rental sites, etc
- (Marketing)
- Taking payments, posting, and providing receipts
- Discuss lease agreement with new renters; signing of lease.
Guest Service Representative/Front Desk
Candlewood Suites-Lake Charles, LA
Lake Charles, LA
04.2018 - 11.2018
- Assist guests checking/out of hotel
- Creating new reservations/editing existing details
- Resolving guests issues as they arise in a professional and timely manner
- Greeted guests in a friendly, warm manner
- Enrolling new guests into an incentive based Loyalty program.
Receptionist/Dispatcher
Twin City Appliance-Shreveport, LA
Shreveport, LA
04.2016 - 10.2017
- Answered multiple line telephone system
- Entered all service requests into computer system and scheduled service appointments
- Received/entered payments into accounts
- Verified warranty coverage
- Assisted walk-in customers and call ins with any questions, and called all part in to schedule next appointment
- General office duties (scanning, filing, data entry, MS word/excel).
Brand Ambassador
Network Promotions & Events-Houston, TX
Houston, TX
01.2016 - 07.2016
- Held promotional event in various locations creating brand awareness through sampling and networking efforts.
Operations Manager
Angold Fisheries Llc Ave J-Lake Charles, LA
Lake Charles, LA
11.2011 - 10.2015
- Managed crew of 10 employees
- Hired, trained, evaluated, and terminated employees
- Marine field sampling and biological surveys
- Collected, analyzed, and reported all biological information and survey findings
- Operate, clean, troubleshoot issues or preventative maintenance on aquatic pumps
- Analyzed and managed stock forecast using Microsoft Excel software gave anticipated availability
- Presort fishes early by phenotype to allow for a faster more evenly growth rate
- Sorted fishes by breed, color, size, and sex
- Package fish and prepare each box for shipment to retailers
- (i.e
- Pet stores)
Bank Teller
Monroe Telco Credit Union (temp.assigment)-West Monroe, LA
West Monroe, LA
03.2004 - 07.2004
- Assisted members with their transactions ensuring them of accuracy and confidentiality
- Maintain an accurate count, neat till (cash drawer)
- Provide members with a pleasant experience
- Math
- Set-up and qualify new members
- Entered into secured area.
Customer Service Representative
Budget Rent a Car-Monroe, LA
Monroe, LA
02.2000 - 02.2002
- Assist customers with their car rental process while marketing insurance coverage and upgrades
- Qualifying renters ensuring each meets all requirements
- Data entry, filing, and answering phones
- Answering phones to assist callers with any queries or issues
- Creating reservations for potential renters
- Verifying insurance coverage.
Education
Associate's Of Applied Science (AAS) - Business Administration
Bossier Parish Community College
Bossier City, LASkills
- Hotel operations
- Guest Services
- Multi-line Phone Systems
- Problem-solving
- Team Work
- Reliability
- Supervising Experience
- Administrative Experience
- Multi-tasking
- Leadership
- Property management
- Human resources
- Microsoft Outlook
- Night Audit
- Accounts Receivable
- Intro to process technology (1 year)
- Marketing
- Hospitality
- Customer service
- Sales
- Front desk
- Hotel experience
- Communication skills
- Microsoft Excel
- Computer skills
- Cash register
- English
- Cleaning
- Food service
- Microsoft Office
- Outdoor work
- Conflict management
- Outside sales
Certification
- CPR
- Transportation Worker Identification Credential (TWIC)
- OSHA- Basic Safety Training
- Southwest Louisiana Safety CouncilDriver's License
Additional Information
References are available upon request.
Assessments
- Attention to detail, Proficient, 05/2021
- Recruiting, Proficient, 08/2021
- Workplace safety, Proficient, 04/2020
- Customer focus & orientation, Proficient, 10/2021
- Work style: Reliability, Proficient, 10/2021
- Filing & organization, Proficient, 09/2020
- Call center customer service, Proficient, 09/2022
- Verbal communication, Proficient, 09/2022
- Protecting patient privacy, Proficient, 08/2023
- Customer service, Proficient, 03/2020
- Customer service, Proficient, 10/2021
- Management & leadership skills: Impact & influence, Proficient, 01/2022
- Scheduling, Proficient, 09/2022
- Retail customer service, Proficient, 12/2022
- Sales skills, Proficient, 01/2021
- Cleaner fit, Proficient, 11/2022
- Administrative assistant/receptionist, Proficient, 08/2021
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Guest Service Representative/Night Auditor
Holiday Inn Express and Suites-Lake Charles, LA
09.2021 - 03.2023
HR Administrative Assistant
Kiewit (Temporary Assignment)-Cameron, LA
07.2021 - 12.2021
Leasing Assistant
Klepzig Properties-Westlake, LA
09.2018 - 08.2020
Guest Service Representative/Front Desk
Candlewood Suites-Lake Charles, LA
04.2018 - 11.2018
Receptionist/Dispatcher
Twin City Appliance-Shreveport, LA
04.2016 - 10.2017
Brand Ambassador
Network Promotions & Events-Houston, TX
01.2016 - 07.2016
Operations Manager
Angold Fisheries Llc Ave J-Lake Charles, LA
11.2011 - 10.2015
Bank Teller
Monroe Telco Credit Union (temp.assigment)-West Monroe, LA
03.2004 - 07.2004
Customer Service Representative
Budget Rent a Car-Monroe, LA
02.2000 - 02.2002
Associate's Of Applied Science (AAS) - Business Administration
Bossier Parish Community College