Guest Services
Open To Work
James Boswell
Nexcom Navy Exchange Service Command
Satellite Beach,FL
Work Preference
Desired Job Title
Guest Service Representative/Night AuditorRemote Site TechnicianBranch ManagerGPS Maintenance TechnicianInstructor of Military Science/Satellite Communications
Work Type
Full TimePart Time
Location Preference
On-Site
Location:
Satellite Beach, FLMelbourne, FLPalm Bay, FLCocoa Beach, FLCape Canaveral, FL
Open to relocation:
Yes
Important To Me
Company CultureWork-life balance
25
years of professional experience
Guest Service Representative/Night Auditor managing 11–20 reservations per shift, 11+ front desk reconciliations per week, processing 21–40 payments per shift, and authorized-patron verification in a lodging environment. Delivers accurate check-in and check-out service while preparing close bank reports and resolving end-of-day discrepancies. Supports clean audit trails through careful documentation and nightly financial control.
Work History
Guest Service Representative/Night Auditor
2 Years 6 Months- Managed room reservations by making, confirming, or cancelling bookings, processed payments, presented lodging receipts, and performed check-in/check-out procedures, including guest verification and room assignments.
- Compiled Close Bank Report and issued receipts at end of shift, ensuring compliance with established procedures.
- Executed end-of-day front desk reconciliations, identifying and resolving discrepancies to maintain accurate financial records.
Remote Site Technician
2 Years- Operated and maintained Global Positioning Systems (GPS) ground antenna, cryptographic equipment, and communications processing system (CPS) to ensure reliable operation.
- Operated and maintained other mission communications such as Space Command Digital Integrated Network (SDIN) multiplexing equipment and Electronic Test equipment (Oscilloscopes, Spectrum Analyzers, Multimeters, Bit Error Rate Test Sets (BERTS), etc.
- Ensured mission communications met operational availability requirements specified by Performance Work Standard (PWS) while supporting all telecommunications monitor and assessment program (TMAP), communications security (COMSEC), and emission security (EMSEC) requirements.
Branch Manager
2 Years 1 Month- Directed branch operations including staff recruitment, training, and performance evaluations to enhance team effectiveness
- Assigned daily maintenance routes and warranty services to ensure timely service delivery
- Executed job functions of various positions, including initial inspection of homes, to maintain operational continuity
- Performed job functions of other positions as necessary including initial inspection of homes
GPS Maintenance Technician
5 Years 4 Months- Maintain multi-million dollar GPS Satellite Tracking station. Perform preventative maintenance to ensure accuracy and reliability of equipment.
- Executed message handling and cable fabrication tasks as outlined in PWS, ensuring compliance with operational specifications.
- Maintained logs, records, and inspection forms to accurately reflect equipment status and maintenance actions, inputting all data into Integrated Maintenance Data System (IMDS) for tracking and reporting.
Instructor of Military Science/Satellite Communications
7 Years 5 Months- Write and evaluate lesson plans and exam materials for use in the Communications Technical training school.
- Supervised numerous trainees performing daily activities vital to the proper operation of a Military Installation.
- Operated and sustained ground and space based Satellite, Wideband, and Telemetry Systems in support of the United States Air Force.
- Maintained database documenting all repairs and preventative maintenance performed, allowing mission critical Satellite contacts to continue as scheduled.
Education
AAS - Electronic Systems Technology
AAS - Instructor of Technology and Military Science
Skills
Property management systems
Credit card processing systems
Network diagnostics
Equipment troubleshooting
Incident ticketing systems
Point of sale systems
Hotel property management software
Front desk supervision
Shift handoff coordination
Staff training
Schedule coordination
Escalation handling
Occupancy forecasting
Property maintenance coordination
Reservation management
Check-in and check-out operations
Guest relations
Discrepancy resolution
Compliance procedures
Emergency preparedness planning
Timeline
Guest Service Representative/Night Auditor
Nexcom Navy Exchange Service Command
02.2024 - CurrentRead More
Remote Site Technician
Infinity Systems Engineering
04.2016 - 04.2018Read More
Branch Manager
Surety Pest Control
03.2014 - 04.2016Read More
GPS Maintenance Technician
Primus Solutions
01.2009 - 05.2014Read More
Instructor of Military Science/Satellite Communications
US Air Force
08.2001 - 01.2009Read More
Community College of the Air Force
AAS from Instructor of Technology and Military Science
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Community College of the Air Force
AAS from Electronic Systems Technology
Read More