Compassionate case worker skilled in excellent communication and active listening. Proven ability to conduct client needs assessments and maintain detailed documentation to support patient care and progress tracking.
Overview
21
21
years of professional experience
Work History
Case worker Coordinator/Certified Medical Assistant
Balanced Well-being Healthcare
Melbourne, Florida
08.2024 - Current
Assisted clients in navigating healthcare resources and available services.
Conducted regular follow-ups to monitor client progress and well-being.
Documented case notes accurately for compliance and service tracking.
Facilitated support groups to enhance community engagement and connection.
Educated clients about mental health tools and coping strategies effectively.
Followed strict policies and procedures to maintain client confidentiality and keep data private.
Created monthly reports summarizing caseload activities for review by supervisor.
Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
Uploaded documentation to patient database to streamline organizational flow.
Attended professional trainings related to best practices in case management techniques.
Built trust and rapport with clients to facilitate effective support.
Certified Nursing Assistant (PRN)
PruittHealth
Milton, FL
02.2023 - 12.2024
Assisted patients with daily living activities and personal hygiene needs.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained a clean and safe environment for patients and staff.
Communicated effectively with patients, families, and healthcare team members.
Documented patient information accurately in electronic health records system.
Supported mobility by helping patients with walking and transferring safely.
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Monitored vital signs including blood pressure, pulse rate, respiration rate.
Observed and reported unusual symptoms and changes to charge nurse.
Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Served meals to patients in their rooms and assisted with feeding when needed.
Assisted residents in preparing for activities and social programs.
Cleaned and sanitized patient rooms according to established protocols.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Medical Assistant
Sacred Heart Hospital Pensacola
Pensacola, Florida
08.2023 - 08.2024
Coordinated scheduling for patient appointments and follow-ups.
Educated patients on medication usage and treatment plans.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Documented notes during patient visits.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Scheduled appointments for patients via phone and in person.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Administered medications under physician's supervision.
Changed dressings on wounds to prevent infection and check for healing.
Assisted back office patient processes to reduce office wait times.
Certified Medical Assistant
Communityn health NW Florida
Pensacola, Florida
08.2020 - 02.2023
Assisted healthcare providers with patient examinations and procedures.
Managed patient records using electronic health record systems.
Monitored vital signs and documented patient health information accurately.
Educated patients on medication use and health management techniques.
Prepared examination rooms and ensured proper sterilization of instruments.
Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
Educated patients about medications, procedures and physician's instructions.
Collected urine samples from patients for drug screens or pregnancy tests when necessary.
Prepared specimens for laboratory testing and performed routine laboratory tests.
Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Documented notes during patient visits.
Collected, labeled and stored laboratory specimens properly prior to testing.
Explained treatment procedures and physicians' instructions.
Changed dressings on wounds to prevent infection and check for healing.
Certified Nursing Assistant
Olive Branch Rehabilitation Center
Pensacola, Florida
07.2018 - 08.2020
Assisted patients with daily living activities and personal hygiene needs.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained a clean and safe environment for patients and staff.
Documented patient care activities accurately in electronic health records.
Participated in training new staff on patient care procedures and protocols.
Answered call lights promptly and responded to patient needs accordingly.
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Monitored vital signs including blood pressure, pulse rate, respiration rate.
Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Served meals to patients in their rooms and assisted with feeding when needed.
Distributed drinking water and nourishment to residents.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Nutrition Service Worker
Baptist Health Hospital
Pensacola, Florida
05.2016 - 06.2018
Maintained cleanliness and sanitation standards in food preparation areas.
Monitored food temperatures to ensure compliance with health regulations.
Resolved customer complaints regarding menu selection or service issues promptly.
Conducted regular inventory checks to ensure adequate supplies for meal preparation.
Worked closely with other healthcare professionals to provide nutritional guidance and support.
Reviewed menus with patients to determine their dietary needs and preferences.
Monitored patient progress related to meeting nutritional goals.
Reviewed patient food allergies, calculated diet and restricted food choices from menu.
Worked with nutritionist to personalize client meal and snack plans to promote good health and performance.
Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake.
Recommended appropriate pre, during and post-exercise fluids and snacks for individual team practice and competition.
Stocked service stations with ice, napkins and straws.
Addressed food complaints with kitchen staff and promptly served replacement menu items.
Certified Nursing Assistant
Baptist health rehabilitation hospital
Montgomery, AL
06.2012 - 04.2016
Assisted patients with daily living activities and mobility support.
Monitored vital signs and reported changes to nursing staff.
Maintained cleanliness and safety of patient rooms and common areas.
Documented patient information accurately in electronic health records.
Participated in training new staff on facility protocols and procedures.
Answered call lights promptly and responded to patient needs accordingly.
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Helped residents walk with or without self-help devices.
Distributed drinking water and nourishment to residents.
Collected specimens for testing purposes upon request from physicians or nurses.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Certified Nursing Assistant
Magnoila woods mental Health
Prattville, Alabama
01.2009 - 06.2012
Documented patient observations and progress in electronic health record systems.
Supported therapeutic activities by engaging patients in group sessions and discussions.
Maintained a safe and supportive environment for patients through active supervision.
Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
Assisted clients with daily living activities and personal hygiene needs.
Administered medication and monitored client health as directed by healthcare professionals.
Provided personal care to clients, such as bathing, grooming and toileting.
Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Laundered clothing and bedding to prevent infection.
Helped clients with personal needs from exercise to bathing and personal grooming.
Assisted with client personal care needs to foster independence and well-being.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
Actively promoted positive behaviors among clients through reinforcement techniques.
Monitored clients' activity levels and helped prevent sedentary behavior.
Patient Care Technician/Nurse Assistant
PHP Of Alabama
Wetumpka, Alabama
01.2007 - 01.2009
Assisted clients with daily living activities and personal hygiene needs.
Administered medication and monitored client health as directed by healthcare professionals.
Maintained a clean and safe environment for clients, following safety protocols.
Engaged clients in recreational activities to promote social interaction and well-being.
Provided personal care to clients, such as bathing, grooming and toileting.
Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Followed care plan and directions to administer medications.
Participated in team meetings to discuss best practices for providing quality care.
Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
Transported patients to medical, dental, and personal care appointments.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Used approved crisis intervention techniques in emergency situations.
Patient Care Nurse Assistant
Glenn Haven Health & Rehahabilition
Northport, Alabama
02.2005 - 01.2007
Assisted nursing staff with patient care and daily living activities.
Provided emotional support and companionship to patients and families.
Observed and reported unusual symptoms and changes to charge nurse.
Assisted residents with bathing and dressing to promote personal hygiene.
Answered signal lights, bells or intercom systems to determine resident needs.
Distributed drinking water and nourishment to residents.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Assisted in stocking shelves, unloading merchandise and organizing inventory.
Gathered and disposed of debris to maintain a clean work environment.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Education
Graduate Certificate - Certified Medical Assistant
Pensacola School of Massage Therapy HC Careers
Pensacola
06-2019
Certificate of Technical Studies - Certified Nurse Assistant
Red Cross
Montgomery AL
12-2008
Skills
Report writing
Active listening strengths
Excellent communication
Patient care
Time management
Client needs assessments
Timeline
Case worker Coordinator/Certified Medical Assistant
Balanced Well-being Healthcare
08.2024 - Current
Medical Assistant
Sacred Heart Hospital Pensacola
08.2023 - 08.2024
Certified Nursing Assistant (PRN)
PruittHealth
02.2023 - 12.2024
Certified Medical Assistant
Communityn health NW Florida
08.2020 - 02.2023
Certified Nursing Assistant
Olive Branch Rehabilitation Center
07.2018 - 08.2020
Nutrition Service Worker
Baptist Health Hospital
05.2016 - 06.2018
Certified Nursing Assistant
Baptist health rehabilitation hospital
06.2012 - 04.2016
Certified Nursing Assistant
Magnoila woods mental Health
01.2009 - 06.2012
Patient Care Technician/Nurse Assistant
PHP Of Alabama
01.2007 - 01.2009
Patient Care Nurse Assistant
Glenn Haven Health & Rehahabilition
02.2005 - 01.2007
Graduate Certificate - Certified Medical Assistant
Pensacola School of Massage Therapy HC Careers
Certificate of Technical Studies - Certified Nurse Assistant
Certified Deputy Sheriff Corrections Case Manager at Leon County Sheriff OfficeCertified Deputy Sheriff Corrections Case Manager at Leon County Sheriff Office