Ashely Guevara
Oklahoma City ,OK
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
5
5
Certification
Work History
Patient Service Representative
Integris Hospital
06.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
Education
Certified Clinical Medical Assistant - CMA
Phlebotomy Career Training
Dearborn, MICertified I.V. Technician - I.V. Tech
Phlebotomy Career Training
Dearborn, MI02.2024
Certified EKG Technician - EKG Tech
Phlebotomy Career Training
Dearborn, MI02.2024
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Career Training
Dearborn, MI02.2024
High School Diploma - High School Diploma
Northwest Classen High School
Oklahoma City, OK05.2022
Certified Administrative Medical Assistant - Adiministrative Medical Assistant
Metro Technology Centers - Springlake
Oklahoma City, OK05.2022
Skills
- Medical Coding Understanding
- Reception Management
- Eligibility Determination
- Patient Greeting
- Document Filing
- System Updates
- Appointment Scheduling
- Insurance Verifying
- Payment Collection
- Medical Insurance
- Fluent in english & Spanish
- English & Spanish Fluency
- Patient Intake
- Medicaid
- Customer Service
- HIPAA Compliance
- Sterilization Procedures
- Healthcare Industry Understanding
- Time Management
- Telephone Etiquette
- Critical Thinking
- Problem Solving
- Conflict Resolution
- Organizational Skills
- Excellent Communication
Accomplishments
- Recognized for going above and beyond the call of duty.
Affiliations
Integris health
Certification
- CMAA - Certified Medical Administrative Assistant
- CCMA - Certified Clinical medical Assistant
- PT - Phlebotomy Technician
- CET - EKG Technician
- Certified I.V. Technician
Additional Information
Currently enrolled in phlebotomy career training and will be completing the program soon and receiving my certifications.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Integris Hospital
06.2023 - Current
Certified Clinical Medical Assistant - CMA
Phlebotomy Career Training
Certified I.V. Technician - I.V. Tech
Phlebotomy Career Training
Certified EKG Technician - EKG Tech
Phlebotomy Career Training
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Career Training
High School Diploma - High School Diploma
Northwest Classen High School
Certified Administrative Medical Assistant - Adiministrative Medical Assistant
Metro Technology Centers - Springlake