Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Brooks

Chesapeake,VA

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic and Athena health

Overview

10
10
years of professional experience

Work History

Patient Service Representative

BSMH
11.2016 - Current
  • Entered patient demographic and insurance data into electronic medical record system EPIC and Athena Health
  • Verified insurance eligibility and coverage for patients.
  • Balanced deposits and credit card payments each day.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Charge Entry for anesthesia professional billing
  • Corrected claim errors
  • Used [EPIC] to schedule appointments.

Patient Service Representative

Hampton Roads OBGyn Center
11.2016 - 09.2020
  • Entered patient demographic and insurance data into electronic medical record system Athena Health
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Answered incoming calls and scheduled appointments
  • Greeted and assisted patients with check-in procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Used Athena Health to schedule appointments.

Education

CPB: Certified Professional Biller - Medical Billing

AAPC
Salt Lake City, UT
11.2021

AAPC Certified Professional Coder - Medical Coding

XDRA Health Solutions
Nofolk, VA
06.2020

Skills

  • Medical Insurance
  • Patient Registration
  • Payment Collection
  • Patient Account Reviews
  • Medical Billing
  • Insurance Verification
  • Claims Handling and Coverage Verification
  • Medical coding understanding

Timeline

Patient Service Representative

BSMH
11.2016 - Current

Patient Service Representative

Hampton Roads OBGyn Center
11.2016 - 09.2020

CPB: Certified Professional Biller - Medical Billing

AAPC

AAPC Certified Professional Coder - Medical Coding

XDRA Health Solutions

Similar Profiles

CREATE PROFILE
Nicole Brooks