Ashely Merkle
AuguStar Financial
Loveland,OH
12
years of professional experience
Knowledgeable Claims Supervisor with solid background in claims management and team supervision. Supervised claims processing, ensuring accuracy and compliance, while fostering collaborative a collaborative work environment. Demonstrated problem-solving skills and effective communication in resolving claims issues.
Work History
Annuity Claims Supervisor
5 Years 6 Months- Recruited, supervised, and trained staff to process Annuity death claims for fixed, FIA, MYGA, variable, and annuitized annuity contracts, ensuring compliance with administrative and regulatory standards. Managed the efficient operation of the Annuity Claims team in Annuity Operations. This includes seeing that all work is processed within administrative and regulatory standards.
- Streamlined workflow processes, enhancing efficiency and reducing claim resolution time.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
- Ensured timely resolution of escalated claims by working closely with legal counsel and other stakeholders.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Created an Express Claims process from the ground up allowing little to no paperwork to be required.
- Constructed a Not in Good Order tracker allowing us to update our claim requirements to be more customer friendly.
Lead Registrar
2 Years 11 Months- Managed and maintained patient records for a private physician's office. Participated in Preceptor program, mentoring new registrars to support their professional development.
- Developed training materials for new registrars, enhancing onboarding efficiency and knowledge retention.
- Led registration process improvements, enhancing efficiency and accuracy in data management.
Assistant Manager
1 Year 11 Months- Led team in executing daily operations, enhancing customer engagement and satisfaction.
- Developed training programs to improve staff performance and operational efficiency.
- Conducted regular performance assessments, driving accountability and continuous improvement among team members.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School
Skills
Claims management
Regulatory Compliance
Claims Resolution
Performance monitoring
Strategic Thinking
Leadership
Time Management
Adaptability
Teamwork and collaboration
Verbal Communication
Written Communication
Timeline
Annuity Claims Supervisor
AuguStar Financial
03.2021 - CurrentRead More
Lead Registrar
Mercy Fairfield Hospital
02.2018 - 01.2021Read More
Assistant Manager
Gymboree
11.2014 - 10.2016Read More
William Mason High School
High School
Read More