Asher Endy
Chico,California
Summary
Detail-oriented Auto Insurance Professional with over 8 years in claims, focusing on auto damage estimating and repair management. Expertise includes liability determinations, damage assessments, and total loss settlements. Licensed in 15+ states, with extensive experience in CCCONE and Mitchell. Manages high-volume workloads while ensuring exceptional customer service.
Overview
11
11
years of professional experience
Work History
Auto Appraiser
Root Insurance
Chico, CA
04.2024 - Current
- Analyze vehicle damage and claim documentation while making accurate claim decisions, balancing repair methodology, costs, cycle time, and customer experience.
- Review estimates, supplements, photographs, invoices, and supporting documents to identify discrepancies and adjust as needed.
- Partner with repair facilities, customers, vendors, and the internal claims team to efficiently move claims toward resolution.
- Communicate complex repair procedures and concepts to customers, repair facilities, and internal partners.
- Accurately run valuations on vehicles to identify reparability.
Auto Damage Adjuster
GEICO, Government Employees Insurance
Redding, CA
04.2019 - 12.2023
- Handled auto insurance claims from first notice of loss to resolution, ensuring timely and accurate assessments.
- Determined coverage based on loss facts, in-person vehicle valuations, and any available evidence.
- Negotiated and settled total loss claims.
- Maintained a high-volume caseload while prioritizing time-sensitive tasks, productivity requirements, and customer experience.
- Partnered with the National Insurance Crime Bureau on matters involving repair facilities under investigation.
- Oversaw repairs and continued follow-ups until the claim was complete.
Customer Service Representative-Liability
GEICO, Government Employees Insurance
Poway, CA
01.2018 - 04.2019
- Managed First Notice of Loss (FNOL) intake by gathering detailed accident information.
- Oversaw claims from FNOL through claim resolution.
- Made liability decisions based on loss facts, driver statements, and any supporting documentation.
- Reviewed policy information to make coverage determinations.
- Managed high-volume inbound claim calls while documenting conversations accurately and addressing customer concerns regarding coverage, liability, repairs, rentals, and overall claims experience.
Assistant Sales Manager
Journeys
Escondido, CA
09.2017 - 01.2018
- Analyzed sales data and market trends to identify opportunities for growth and implement targeted promotions.
- Mentored team members in product knowledge and effective sales techniques to improve overall service quality.
- Managed inventory levels using point-of-sale systems to optimize stock availability and reduce shrinkage.
Sales Associate
Zumiez
Escondido, CA
06.2015 - 06.2017
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Assisted in merchandising strategies to optimize product placement and increase sales visibility.
- Maintained accurate inventory records through diligent stock management practices.
Education
No Degree - Accounting
Shasta College
Redding, CA05-2027
Skills
- Auto insurance expertise
- Multi-state adjuster licensing
- CCC One expertise
- Mitchell estimating
- Insurance Handling Knowledge
- Vehicle valuation
- Adaptability to Change
- Strong Communication Skills
- Self-motivated
- Independent Worker
Accomplishments
- Selected to participate in a pilot program focused on total-loss vehicle handling and process development; contributed to the successful rollout of the program, which expanded to new teams and was incorporated into the training process for new hires.
- Assisted with catastrophe claims to ensure quick resolution for affected community members throughout career.
Timeline
Auto Appraiser
Root Insurance
04.2024 - Current
Auto Damage Adjuster
GEICO, Government Employees Insurance
04.2019 - 12.2023
Customer Service Representative-Liability
GEICO, Government Employees Insurance
01.2018 - 04.2019
Assistant Sales Manager
Journeys
09.2017 - 01.2018
Sales Associate
Zumiez
06.2015 - 06.2017
No Degree - Accounting
Shasta College