Asher Kmiec
Tempe,AZ
Summary
Results-driven professional with extensive experience in high-pressure hospitality environments. Proven expertise in staff training, operational efficiency, and customer satisfaction enhancement. Strong problem-solving and multitasking skills contribute to improved service delivery and team collaboration.
Overview
5
5
years of professional experience
Work History
Lead Barback/ Bottle Service Runner
(RHG) RIOT Hospitality Group
02.2024 - Current
- Enhanced customer satisfaction by ensuring timely beverage and garnish delivery.
- Trained new barbacks on safety protocols and operational procedures effectively.
- Maintained cleanliness and restocked supplies during peak service hours efficiently.
- Communicated supply needs to management, ensuring smooth operational flow.
- Resolved customer inquiries promptly, ensuring a positive dining experience.
- Participated in team meetings, providing feedback for process improvements.
Security
EEG
12.2022 - 02.2024
- Enhanced company security by developing and implementing effective policies and procedures.
- Strengthened system defense through comprehensive malware protection strategies.
- Streamlined client operations by optimizing security policies and procedures.
- Elevated team effectiveness by training new staff on security protocols.
- Consistently enforced venue policies while delivering exceptional customer service.
- Monitored patron age verification by diligently checking IDs and faces.
Appointment Setter
Fusion Power
07.2023 - 10.2023
- Scheduled appointments efficiently using CRM software to optimize team productivity.
- Engaged potential clients through effective communication strategies, enhancing lead generation efforts.
- Managed follow-up calls to ensure client satisfaction and retention of interest in services offered.
- Collaborated with sales team to develop targeted outreach plans based on client feedback and market trends.
- Maintained accurate records of interactions and appointments in database systems for seamless tracking.
- Resolved scheduling conflicts by employing negotiation skills, maintaining professionalism throughout interactions.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Addressed client inquiries and updated database information.
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
- Displayed excellent problem-solving skills in addressing scheduling conflicts or other logistical challenges that arose during the appointment setting process.
Client Services
EOS Fitness
01.2022 - 06.2023
- Monitored, measured and drove client services growth and profit objectives by coaching, motivating, and disciplining staff.
- Collaborated with team members to identify areas of improvement in client services, implementing new strategies for optimal results.
- Secured [Number]% satisfaction rate for all client services offered.
- Developed strong relationships with vendors and suppliers to negotiate favorable terms for client services.
- Streamlined processes within the Client Services team, increasing efficiency and enhancing overall productivity.
Sale Associate
One Stop Nutrition
06.2021 - 03.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized and visually appealing merchandise displays to drive customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve sales goals, contributing to a positive work environment.
- Set records on Nutritional sales goals
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Desert Ridge High School
Mesa, AZSkills
- Problem Solver
- Hardworking
- Determined
- Task delegation
- Good Under Pressure
- Efficient multitasking
- Teamwork
- Reliability
Timeline
Lead Barback/ Bottle Service Runner
(RHG) RIOT Hospitality Group
02.2024 - Current
Appointment Setter
Fusion Power
07.2023 - 10.2023
Security
EEG
12.2022 - 02.2024
Client Services
EOS Fitness
01.2022 - 06.2023
Sale Associate
One Stop Nutrition
06.2021 - 03.2023
High School Diploma -
Desert Ridge High School