Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Ellis

Ridgewood,NY

Summary

Dedicated and reliable bottle and cocktail server committed to elevating the service standard and enhancing overall operations at a venue. Highly motivated and positive team player with a proven ability to cultivate strong customer relationships, resulting in the growth of a loyal clientele and bolstering the establishment\'s reputation. Possessing certifications in alcohol safety, bar procedures, and liquor laws, ensuring a safe environment while creating a vibrant party atmosphere for guests. Consistently maintaining a professional appearance and delivering exceptional service at all times.

Overview

10
10
years of professional experience

Work History

VIP Bottle Service

SLATE
07.2022 - Current
  • VIP Bottle Service for two floors of the venue
  • Greeting each guest with a warm welcome making them truly feel like a VIP
  • Upselling bottle packages, water, beer and redbull buckets to increase the overall bill
  • Ensuring accuracy and integrity in cash and credit card handling
  • Specializing in birthday signs/wedding proposals during bottle delivery
  • Escorting VIP guest to their tables or other locations in the venue
  • Familiar on NDA with VIP clients
  • Team leader for corporate events, setting up and breaking down
  • Providing positive, fun, upbeat party energy so the guest have an unforgettable experience
  • Building a client relationship so the guest request my service for the future
  • Knowledge of mutual minimum spending

agreement


Performer

Self Employed
08.2019 - Current
  • Freelance performer with multiple companies around New York and the East Coast

(Venues including) Public Arts, Summer Club, Lavo, Bounce & Many more

  • Dancer, Singer and Character performer at restaurants, clubs and special events
  • Specialty performer with 7ft long fans/bellydancing
  • Providing an entertaining and immersive experience for all guests who enjoy a show along with their dining experience
  • Experience in costume design, Hair and makeup
  • Dependable and punctual at every event I perform at

Professional GO-GO Dancer

Zhantra
07.2019 - Current
  • Professional dancer providing entertainment on main stage and floor as a roaming character
  • Hair and Makeup skills at the level of a professional performer
  • Custom Costume design related toward different themes
  • Traveling to different locations on the east coast to arrive on time for call time

Bottle/Cocktail Server

Top Tier Hospitality
04.2022 - 01.2025
  • VIP guest relations
  • Providing customers with a pleasant dining experience and quality service
  • Knowledge of wine and spirits/upselling bottle packages
  • Maintaining speed in focus in a high volume atmosphere
  • Serving customers simple and speciality cocktails
  • Opening & setting up for night life experience along with corporate events
  • Conducting final check of food items prior to serving customers to ensure quality maintenance
  • Worked in coordination with other departments to ensure that customers get quality service and satisfaction
  • FOH & BOH- Assisted others in carrying out their part of preparing plates before heading out to a table
  • Communicating the restaurants policies and regulations to any customer with questions
  • Highly experienced in cash/credit handling to see that all bills are managed prior to bottles being dropped
  • Toast system experience

Head Server

Uno's
06.2015 - 08.2019
  • Providing families with a positive and efficient experience at a corporate restaurant
  • Communicating ingredients in meals along with cocktails to ensure the customer knows what is in everything in case of allergies or restrictions
  • Exceptional speedy efficient service to parties of 20+
  • Effective communication with all kitchen staff about allergies and time restraints
  • Highly knowledgeable of running a POS system
  • FOH & BOH experience
  • Running trays of food to each table along with details of each item to make sure the customers receive the correct order
  • Seating tables at a timely manner so they can receive service efficiently
  • Bussing tables and submitting all necessary paperwork at the end of each shift
  • Opening & Closing the restaurant efficiently so the system runs smoothly day to day

Education

Some College - early childhood education, intro to business

Cape Cod Community college
05.2023

High School Diploma -

Harwich High School
05.2023

Skills

  • Dependable
  • Punctual
  • Multitasking
  • Handles pressure
  • Problem solver
  • Positive energy
  • Customer service
  • Team building
  • Trustworthy
  • Hard Working
  • Independent

Timeline

VIP Bottle Service

SLATE
07.2022 - Current

Bottle/Cocktail Server

Top Tier Hospitality
04.2022 - 01.2025

Performer

Self Employed
08.2019 - Current

Professional GO-GO Dancer

Zhantra
07.2019 - Current

Head Server

Uno's
06.2015 - 08.2019

High School Diploma -

Harwich High School

Some College - early childhood education, intro to business

Cape Cod Community college
Courtney Ellis