Dynamic customer service representative with proven skills in conflict resolution and effective communication. Adept at managing customer interactions, with a focus on interpersonal communication and customer care. Eager to contribute to a team that values problem-solving and time management.
I'm a firm believer that the determinant crux of any individual's efficacy is their social skills. I've always been a natural leader, and I forever strive for de-escalation and civility. I take charge and am very comfortable working in groups. My biggest passion lies in inviting fairness and honesty.
Proficient in Microsoft 365 and computer literacy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Philrose Enterprises
Park City, Utah
07.2021 - 07.2023
Delivered dynamic customer service for two years and am eager to put my skills to use.
Assisted customers with inquiries and provided product information promptly.
Remained calm and professional in stressful, fast-paced circumstances and effectively diffused tense situations.
Education
High School Diploma -
Granger High School
West Valley City, UT
05-2025
Skills
Customer service
Conflict resolution
Effective communication
Team collaboration
Time management
Problem solving
Data entry
Critical thinking
Positive and professional
High-energy attitude
Tactful and diplomatic
Creative problem solving
Active listening
Empathy and patience
Customer relations
Microsoft Excel
Microsoft PowerPoint
Microsoft Office
Payment processing
Conflict mediation
Languages
English
Native/ Bilingual
Certification
Business Office Specialist for Microsoft Office CTE course (Dec 2022 - May 2023)
Computer Science course CTE (Aug 2022 - Dec 2022)
Interests
Photography, Videography, Psychology, Social Science
Warehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass EnterprisesWarehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass Enterprises