Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ashfaq Bashir

Ashfaq Bashir

Sugar Land,TX

Summary

Proven leader in the restaurant industry, adept at driving sales growth and enhancing customer satisfaction at IHOP. Excelled in operations management and labor management, achieving inspection scores over 97%. Skilled in building motivated teams, fluent in multiple languages, and recognized for transforming underperforming locations into award-winning establishments. Seeking a new opportunity to implement my skills and further my career,

Overview

13
13
years of professional experience

Work History

Restaurant District Manager

IHOP
09.2020 - 09.2024
  • Increased overall customer satisfaction by implementing innovative training programs for restaurant staff.
  • Ensured compliance with industry standards and regulations by enforcing strict health and safety guidelines in each establishment.
  • Boosted sales by analyzing market trends and adjusting marketing strategies accordingly.
  • Oversee multiple franchise locations on a day to day basis
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.

General Manager

IHOP
02.2012 - 09.2020
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.


Consistently achieve inspection scores exceeding 97%. Hold multiple restaurant certifications, including ServSafe, and possess Microsoft certification. Proficient in Hindi, English, Urdu, Spanish, and Portuguese. Recognized with a trip to Hawaii for being among the top 10 in management. Demonstrated success in transforming underperforming restaurants into outstanding establishments through numerous awards and achievements.

Education

BBA - Business Administration And Management

Zakriya University
Multan
06.1994

Skills

  • Labor Management
  • Operations Management
  • Sales Growth
  • Menu development
  • Employee Retention
  • Franchise management
  • Performance Analysis
  • Organization and prioritization
  • Passion for customer satisfaction
  • Customer Engagement
  • Trilingual

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Spanish
Full Professional

Timeline

Restaurant District Manager

IHOP
09.2020 - 09.2024

General Manager

IHOP
02.2012 - 09.2020

BBA - Business Administration And Management

Zakriya University
Ashfaq Bashir