A'shia Johnson

• Managed accounts payable process, ensuring accurate and timely processing of invoices and payments
• Reconciled vendor statements to ensure all invoices are accounted for and paid on time
• Utilized accounting software (e.g., QuickBooks) to accurately record financial transactions
• Processed weekly check runs, ACH payments, and credit card transactions
• Maintained vendor records in the accounting system, including contact information and payment terms
• Assisted in month-end closing activities by reconciling intercompany balance sheet

• Promoted financial products by maintaining excellent service offering knowledge.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.