Ashia JOHNSON
Columbus,GA
Summary
Dynamic customer service professional with experience at Asurion Insurance Services, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and CRM systems, consistently streamlining processes to improve efficiency and ensure timely updates for clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Asurion Insurance Services
02.2023 - Current
- Assisted customers with inquiries about insurance policies and coverage options.
- Resolved issues related to claims processing, ensuring timely updates for customers.
- Maintained detailed records of customer interactions in the CRM system for reference.
- Collaborated with team members to streamline customer service processes.
Sterile Processing Technician
Piedmont
05.2022 - 11.2025
- Assisted customers with inquiries about insurance policies and coverage options.
- Resolved issues related to claims processing, ensuring timely updates for customers.
- Maintained detailed records of customer interactions in the CRM system for reference.
- Collaborated with team members to streamline customer service processes.
Education
No Degree - Sterile Processing Certificate
Columbus Technical College
Columbus, Georgia, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Certification
Central Sterile Processing
Timeline
Customer Service Representative
Asurion Insurance Services
02.2023 - Current
Sterile Processing Technician
Piedmont
05.2022 - 11.2025
No Degree - Sterile Processing Certificate
Columbus Technical College