Open To Work
Ashia Chandra Wormley
Allied Universal
Durham,NC
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Security ProfessionalAdministrative ClerkPatient Service AssociateFinancial Care CounselorAccess Specialist 1
Work Type
Full Time
Location Preference
RemoteHybridOn-Site
Location:
Durham, NC
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company Retreats401k matchWork from home option
10
years of professional experience
To obtain an entry-level position in the Customer Service, Recruiting/Talent Acquisition or Medical Office fields.
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Work History
Security Professional
3 Years- Provide customer service to clients, students, staff, and visitors by carrying out security-related procedures and site-specific policies, and when appropriate, emergency response activities.
- Respond to incidents and critical situations in a calm, problem-solving manner, maintaining professionalism at all times.
- Conduct regular and random patrols around the campus buildings and perimeter to help to deter unauthorized activity and/or suspicious behavior.
- Monitor entrances, exits, and public areas to help to determine unauthorized access and/or activities.
- Document and report any security-related incidents, hazards, or unusual occurrences according to site protocols.
- Assist with access control and visitor management as required by site-specific procedures.
- Collaborate with campus personnel and/or local authorities as needed during incidents or emergencies.
- Remain alert and observant while on duty, adapting to varying working environments and conditions as required by the location.
Administrative Clerk
2 Months- Managed high-volume phone calls, directed inquiries, and handled physical and electronic correspondence
- Created, formatted, proofread memos, reports, and invoices
- Developed and kept filing systems, updated hospital records, and managed staffing calendars
- Monitored and ordered office supplies; supported printers and scanners; troubleshot minor equipment issues
- Entered payroll using API software and ensured accuracy and timeliness
- Performed data entry into spreadsheets and internal software systems with strong attention to detail
Patient Service Associate
3 Years 6 Months- Utilizes multiple technology applications and systems to perform scheduling tasks to include but not limited to: EPIC, On Base and Telephony Systems such as Finesse, Tele Opti, and ZOOM.
- Present and educate patients on required forms and obtain signatures as required by policy and procedure.
- Determine the amount of cash to be collected based on the insurance plan.
- Collect or verify insurance information.
- Register and pre-register patients with accurate patient demographic and financial data.
- Train new employees
- Provide exceptional customer service to patients
- Update the billing system to reflect the insurance status of the patient.
- Implement appropriate collect cash payments appropriately for all patients.
- Make referrals for financial counseling
- Inform attending physician of patient financial hardship
- Obtain authorizations-based payment on insurance plan contracts and guidelines
- Resolve insurance claim rejections/denials and remedy expediently.
Financial Care Counselor
8 Months- Analyze insurance coverage and benefits for service to ensure timeliness.
- Obtain authorization-based payment on insurance plan contracts and guidelines.
- Document billing system.
- Explain policies and departmental coverage as requested.
- Calculate and according to PRMO credit and collection policies
- Obtain all Prior Authorization Certification and/or authorizations
- Facilitate payment sources for uninsured patients.
- Determine if the patient's condition is the result of an accident and perform complete research to determine the appropriate source of liability/payment.
- Admit, register and pre-register patients with accurate patient demographic and financial data.
- Resolve insurance claim rejections/denials and remedy expediently.
- Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy.
- Perform those duties necessary to ensure all accounts are processed accurately and efficiently.
- Collection actions and assist financially responsible persons in arranging payment.
- Enter and update referrals as required.
Access Specialist 1
10 Months- Collect or verify insurance information.
- Utilizes multiple technology applications and systems to perform scheduling tasks to include but not limited to: EPIC, On Base and Telephony Systems such as Finesse, Tele Opti, and ZOOM.
- Perform scheduling, canceling, rescheduling, general appointment information, and directions.
- Enter and update referrals as needed.
- Assist with policy and procedure.
- Make a referral for financial counseling.
- Register and pre-register patients with accurate patient demographic and financial data.
Hiring Manager
2 Years 9 Months- Sourced and recruited talent for particular positions within Conduent
- Screened potential candidates
- Completed 10 or more interviews
- Trained incoming hiring managers
- Use of multi-line phones with professional telephone etiquette/ Promptly answer inbound calls/ Make outbound calls
- Quickly and efficiently keying data into systems
- Interviewing
- Sourcing for potential applicants based off of their skill sets
- Using multiple systems simultaneously
- Setting appointments (for applicants)
Video Repair Agent/CSR/Billing
1 Year 1 Month- Use of multi-line phones with professional telephone etiquette/ Answer inbound call/ Make outbound calls
- Facilitate payment sources for customers
- Quickly and efficiently keying data into systems
- Post payments to accounts/ Update billing information
- Troubleshooting equipment
- Arrange appointments for technicians
Mail Order Agent/CSR
9 Months- Provide members with product and plans, service information
- Enter new members information into system
- Process orders for medications requested by the member
- Answer all inbound calls/ Make outbound calls to pharmacies and doctors’ offices.
- Post payments to accounts/ Update billing information
- Provide exceptional customer service
Education
High School Diploma
Certified Nursing Assistant Certificate, Home Health Aide Certificate, Medication Aide Certificate
Associate of Arts - Human Services
- Vance Granville Community College Honor Society Member
Skills
Talent acquisition techniques
candidate screening and assessment
and networking
Customer Care
Billing
Cash Handling
Experience with multiple software systems
including (but not limited to): Microsoft Office Suite
Avaya
NASCO
Outlook
Epic
Insurance Verification
and Epic.
Effective communication
multitasking
customer service
data entry
interviewing
and talent acquisition skills.
Use of multi-line phones with professional telephone etiquette.
Knowledge of health insurance claims
billing
benefits
system/equipment troubleshooting and referrals.
Emergency response
CCTV experiences
Weapons screening
Building patrol
Daily status reports
Security officer training
CCTV monitoring
Access control
Timeline
Administrative Clerk
Duke University Hospital
10.2025 - 12.2025Read More
Financial Care Counselor
Duke Regional Hospital
11.2023 - 07.2024Read More
Security Professional
Allied Universal
07.2023 - CurrentRead More
Patient Service Associate
Duke University Health Systems
04.2022 - 10.2025Read More
Access Specialist 1
Duke University Access Center
06.2021 - 04.2022Read More
Hiring Manager
Conduent
06.2018 - 03.2021Read More
Video Repair Agent/CSR/Billing
Charter Communications
05.2017 - 06.2018Read More
Mail Order Agent/CSR
Aetna Medicare Part D
08.2016 - 05.2017Read More
Kittrell Job Corps
Certified Nursing Assistant Certificate, Home Health Aide Certificate, Medication Aide Certificate
Read More
Northern Vance Senior High School
High School Diploma
Read More
Vance Granville Community College
Associate of Arts from Human Services
Read More