Ashima Malhotra
managment
Tuckerton,NJ
Summary
Experienced leader specializing in customer service and team supervision. Adept at optimizing workflows and fostering a culture of excellence, committed to improving service delivery and customer engagement.
Overview
7
7
years of professional experience
Work History
Food and Beverage Manager
Wawa
Little Egg Harbor
01.2026 - Current
- Coordinated activities in food and beverage service areas, ensuring smooth service delivery and operational excellence.
- Implemented systematic cleaning and organization protocols for workstations and dining areas, fostering a professional atmosphere.
- Monitored inventory levels and coordinated supply orders to maintain operational efficiency and prevent shortages.
- Interacted with customers to ensure exceptional dining experiences by providing efficient service.
- Executed budget planning, revenue forecasting, and meticulous expense monitoring to enhance financial oversight.
- Engaged with customers to address complaints, ensuring concerns were met with understanding and amicable solutions.
- Increased Sales by 10%
Customer Service Supervisor
Wawa
Little Egg Harbor
01.2025 - 12.2025
- Directed daily operations, focusing on delivering exceptional customer service while maintaining an efficient workflow.
- Developed and delivered comprehensive guidance on company policies and best practices to optimize team performance in customer engagement.
- Investigated and resolved customer inquiries and complaints, contributing to increased satisfaction and loyalty.
- Analyzed existing workflows and introduced improvements to accelerate service delivery and decrease customer wait times.
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
Team Supervisor
Wawa
Little Egg Harbor
05.2023 - 12.2024
- Directed daily operations while enforcing safety regulations and upholding quality benchmarks.
- Facilitated knowledge transfer by instructing and guiding team members in service excellence and adherence to operational procedures.
- Evaluated inventory levels through comprehensive audits to support effective stock management and reduce excess waste.
- Analyzed existing workflows and introduced improvements to streamline service delivery and boost customer satisfaction.
- Reviewed and interpreted individual performance outcomes and collective workforce metrics to inform performance evaluations for 50-60 employees.
Lead Customer Service Representative
Wawa
Little Egg Harbor
06.2022 - 05.2023
- Led team to enhance customer satisfaction through effective issue resolution and support.
- Developed training materials for new hires, streamlining onboarding process and improving retention.
- Analyzed customer feedback to identify trends, recommending improvements to service processes.
- Oversaw daily operations, ensuring compliance with company policies and enhancing service efficiency.
Customer Service Representative
Wawa
Little Egg Harbor
02.2022 - 06.2022
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained knowledge of products and promotions to enhance customer experience.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Trained new employees on customer service protocols and operational procedures.
Assistant Manager
7 Eleven Store
Ship Bottom NJ
04.2020 - 08.2021
- Led daily operations, ensuring efficient workflow and exceptional customer service.
- Managed inventory levels, minimizing stock discrepancies and optimizing product availability.
- Trained and mentored new staff on store policies and procedures to enhance team performance.
- Implemented promotional strategies to increase sales and improve customer engagement.
Sales Associate
7 Eleven Store
Ship Bottom NJ
10.2018 - 04.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register, processed transactions accurately, and balanced drawers at end of shifts.
- Maintained inventory levels through regular stock checks and effective restocking procedures.
- Implemented promotional displays to increase product visibility and boost sales performance.
Education
No Degree - Computer Science
Ocean County College
Toms River, NJ12-2028
Skills
- Labor management
- Training and onboarding
- Employee supervision
- Customer service
- Inventory management
- Team leadership
- Event coordination
- Scheduling
- ServeSafe manager
- Critical thinking
- Recruitment
- Coaching and mentoring
- Profitability optimization
- Problem-solving
Languages
Hindi
Native or Bilingual
Timeline
Food and Beverage Manager
Wawa
01.2026 - Current
Customer Service Supervisor
Wawa
01.2025 - 12.2025
Team Supervisor
Wawa
05.2023 - 12.2024
Lead Customer Service Representative
Wawa
06.2022 - 05.2023
Customer Service Representative
Wawa
02.2022 - 06.2022
Assistant Manager
7 Eleven Store
04.2020 - 08.2021
Sales Associate
7 Eleven Store
10.2018 - 04.2020
No Degree - Computer Science
Ocean County College